LiveCareer-Resume

manager resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Issue and conflict resolution
  • Contract development and management
  • Capital improvement planning
  • Brand management
  • Sales Techniques
  • Salesforce Management
  • Marketing
  • Lead generation
  • Workforce Management
  • Staff development
  • Security systems
  • Organization
  • Supervision
  • Team building
  • Insurance billing
  • Customer service
  • Inventory management
  • Operational improvement
  • Problem resolution
  • Communications
  • Team management
  • Relationship development
Experience
01/2018 to Current
Manager Imperial Parking Corporation Rapid City, SD,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Met with each associate to establish realistic monthly sales goals.
  • Generated reports to assess performance and make adjustments.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
06/2016 to 12/2018
Warehouse Associate Cedar Fair Entertainment Company Kansas City, MO,
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
  • Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Arranged items on store racks and shelves, checking correct location and prices.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Noted current product inventory levels to support completion of order requests and audits.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Scanned container labels with RF scanners to verify contents and determine target destinations.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Utilized pallet jacks to move items to and from different warehouse locations.
08/2014 to 04/2016
Service Manager Bearcom West Sacramento, CA,
  • Collaborated with customers to offer solutions to service needs.
  • Hired, trained and developed service department staff to drive performance.
  • Monitored employee performance through effective analysis of key metrics.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Created employee work schedules to keep shifts properly staffed.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Motivated, led and supported employees to maintain low turnover.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
  • Established and enforced clear safety policies to protect workers from injury.
  • Inspected completed work to assess quality and identify skill or ability issues.
Education and Training
Expected in 06/2008
High School Diploma:
Conner High School - Hebron, KY
GPA:

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Resume Overview

School Attended

  • Conner High School

Job Titles Held:

  • Manager
  • Warehouse Associate
  • Service Manager

Degrees

  • High School Diploma

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