LiveCareer-Resume

manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Flexible and organized Manager/Trainer with over 6 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus on expanding efficiencies and enhancing employee workplace and customer satisfaction.

Skills
  • Issue and conflict resolution
  • Sales Techniques
  • Staff development
  • Workforce Management
  • Friendly, positive attitude
  • Leadership
  • Restaurant operations management
  • Customer service best practices
  • Organization and prioritization
  • Hiring and training
  • Supervisory skills
  • Customer-oriented
  • Labor and food cost control
  • Stable work history
  • POS system operation
  • Safe food handling
  • Cash drawer balancing
  • Food preparation
  • Cooking procedures
  • Menu item familiarity
  • Supervision
  • Cleaning and sanitization
  • Operating fryers and grills
  • Stocking supplies
  • Kitchen equipment cleaning
  • Frying
  • Training & Development
  • Sales monitoring
  • Business development understanding
  • Time Management
  • Restaurant operations management
  • Stock management
Education and Training
East Stroudsburg Senior High School South East Stroudsburg, PA Expected in 06/2015 High School Diploma : - GPA :
Experience
Imperial Parking Corporation - Manager
Oakland, CA, 01/2019 - Current
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Strengthened employee performance ratings and trained staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience. while supervising crew members, delivering optimal productivity.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Forecasted sales, allocated resources and managed labor to improve productivity
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Monitored cash intake to eliminate discrepancies.
Moe's Southwest Grill - MR2 Employment Trainer
City, STATE, 02/2015 - 01/2019
  • Worked alongside senior team members to learn all related job tasks and roles.
  • Contributed to outline and direction for employee project teams.
  • Assisted assessments of projected business demand to help maintain employee coverage.
  • Assisted with administrative tasks to better understand industry processes.
  • Balanced cash drawer daily and performed all opening and closing duties.
  • Presented step-by-step job task instructions clearly and offered opportunities to ask questions for clarification.
  • Assessed trainees and recorded observations to document evaluations.
  • Asked employees to repeat specific tasks set number of times to build confidence and speed.
  • Greeted trainees cheerfully and created upbeat atmosphere to increase comfort and advance learning.
  • Monitored staff completing work activities to further explain instructions and correct performance issues.
  • Reviewed official training materials and memorized information to accurately train staff.
  • Optimized processes by training employees to apply industry best practices and observe all protocols.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
Moe's Southwest Grill - Employee
City, STATE, 02/2014 - 02/2015
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Kept stations stocked and ready for use to maximize productivity.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.

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Resume Overview

School Attended

  • East Stroudsburg Senior High School South

Job Titles Held:

  • Manager
  • MR2 Employment Trainer
  • Employee

Degrees

  • High School Diploma

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