LiveCareer-Resume

manager resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Team Leadership
  • Staff Training
  • Performance Evaluations
  • Teamwork and Collaboration
  • Hiring and Training
  • Verbal and Written Communication
  • Scheduling and Coordinating
Education and Training
Santa Barbara Highschool Santa Barbara, CA, Expected in 06/2005 High School Diploma : - GPA :
Experience
Adp - Manager
San Francisco, CA, 02/2020 - 09/2022
  • Performed Daily operations
  • Created Schedule
  • Ordering and inventory
  • Pos trouble shooting
  • Website maintenance
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Entered time and attendance logs in preparation for payroll.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Recruited and hired qualified candidates to fill open positions.
  • Created training modules and documentation to train staff.
Adp - Manager
Tampa, FL, 03/2020 - 01/2022
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Entered time and attendance logs in preparation for payroll.
  • Maintained adequate staffing to meet objectives within budget.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
Adp - Manager
Beverly Hills, CA, 01/2018 - 02/2020
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Maintained adequate staffing to meet objectives within budget.
  • Entered time and attendance logs in preparation for payroll.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Recruited and hired qualified candidates to fill open positions.
Accor Hotels - Server
Telluride, CO, 01/2014 - 02/2017
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Stocked service areas with supplies during slow periods.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Addressed complaints to kitchen staff and served replacement items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

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Resume Overview

School Attended

  • Santa Barbara Highschool

Job Titles Held:

  • Manager
  • Manager
  • Manager
  • Server

Degrees

  • High School Diploma

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