LiveCareer-Resume

manager resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Experienced, proactive and service based Manager, offering nearly ten years in the vast 'Customer First' industry. Talented in overseeing client relations, productivity, planning and scheduling, labor management initiatives and team moral to streamline and enhance operations. Considered an decisive planner with good communication and problem-solving abilities.

Skills
  • Sales Techniques
  • Project Management
  • Staff Development
  • Managing Operations and Efficiency
  • Project Planning
  • Teamwork and Collaboration
  • Administration and Reporting
  • Hiring and Training
  • Team Building
  • Staff Training
  • Employee Development
  • Performance Tracking and Evaluation
  • Employee Coaching and Motivation
  • Problem Resolution
  • Onboarding and Orientation
  • Scheduling and Coordinating
  • Documentation and Reporting
  • Work Planning and Prioritization
  • Complex Problem Solving
  • Team Leadership
  • Training and Development
  • Verbal and Written Communication
  • Goal Setting
  • Issue and Conflict Resolution
  • Brand Management
  • Decision Making
  • MS Office
  • Professional and Courteous
  • Computer Skills
  • Business Development
  • Inter-Department Collaboration
  • Good Judgment
  • Interpersonal Relations
  • Time Management
  • Calm Under Pressure
  • Shift Scheduling
  • Customer Relationship Management
  • Customer Service
Experience
Manager, 12/2021 - Current
Raising Canes Chicken Cedar Park, TX,
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Developed lucrative marketing plans to maximize profits.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Monitored staff performance and addressed issues.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles.
Logistics Administrative Clerk, 10/2020 - 09/2021
Packaging Corporation Of America Lake Hamilton, FL,
  • Improved office organization by developing filing system and customer database protocols.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Directed customer communication to appropriate department personnel.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Generated reports to support executive presentations with quantitative data metrics.
  • Worked professionally to handle client, vendor and public guest requirements.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Attended meetings and took meticulous notes to disseminate to participants.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Compiled Individual client delivery hours data and created reports and spreadsheets for use by logistics department.
  • Resolved loading/unloading issues quickly and escalated critical problems immediately to Head of Logistics
  • Worked with both the warehouse and customer service department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.
  • Input data into excel database system for applicable customers and conducted follow-up on cases recorded within a few hours.
  • Cultivated relationships with warehouse suppliers to drive beneficial business deals.
Customer Service Representative, 09/2018 - 01/2019
Faneuil City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Developed strong customer relationships to encourage repeat business.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.
Education and Training
Techical Certification: Cosmetology, Expected in 05/2016
-
Orange Technical College - Winter Garden, FL,
GPA:
Status -
: Hemodialysis, Expected in
-
Orange Technical College - Winter Park, FL
GPA:
Status -
MBA: Business Administration And Management, Expected in
-
Ashworth College - Norcross, GA
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Orange Technical College
  • Orange Technical College
  • Ashworth College

Job Titles Held:

  • Manager
  • Logistics Administrative Clerk
  • Customer Service Representative

Degrees

  • Techical Certification
  • Some College (No Degree)
  • MBA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: