LiveCareer-Resume

manager resume example with 6+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Knowledgeable student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity. Along with being a forward-thinking manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Skills
  • Project management
  • Delegation
  • Staff development
  • Workforce Management
  • Issue and conflict resolution
  • Lead generation
  • Training & Development
  • Communication
  • Data Management
  • Working collaboratively
  • Multitasking
  • Active listening
  • Scheduling and calendar management
  • Goal-Oriented
  • MS Office, PowerPoint, Excel
Experience
09/XXX9 to Current Manager New York Life | Bethlehem, PA,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Interviewed, hired and trained new employees.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Supervised staff performing daily activities.
  • Conducted regular evaluations and addressed performance concerns directly with employees.
  • Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
07/XXX8 to 09/XXX9 Supervisor G2 Secure Staff | Seattle, WA,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored many staff members through constructive feedback to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Conducted employee evaluations and reviews.
  • Developed position rotation to support continuous improvement and operator development.
  • Created training manual for employees to use as reference guide.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
05/XXX7 to 07/XXX8 Film Crew Lead AMC Theatres | City, STATE,
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Trained, developed and counseled employees to develop high performing team.
  • Managed multiple employees in various job tasks
    throughout phases of project completion.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Met other supervisors and business leaders to plan and guide workflow and operations.
  • Increased customer satisfaction by following up on negative feedback and taking appropriate measures to resolve complaints.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.
08/XXX6 to 05/XXX7 Film Crew Member AMC Theatres | City, STATE,
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Swept food, debris and trash off of lobby and movie room floors.
  • Managed cash and credit transactions and balanced registers after shifts.
  • Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Performed ushering duties and assisted handicapped customers with seating.
  • Distributed refunds, promoted theater merchandise and issued gift cards.
  • Complied with health and sanitation practices and procedures.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
Expected in 06/XXX8 to to High School Diploma | Clifton High School, Clifton, NJ GPA:
  • Honor Roll XXX5-XXX8
  • 3.6 GPA
Expected in 05/2022 to to Bachelor of Arts | Criminal Justice Kean University, Union, NJ GPA:
  • Major in Criminal Justice
  • Minor in Psychology
  • Dean's List Honoree XXX9-2022
  • 3.5 GPA
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Clifton High School
  • Kean University

Job Titles Held:

  • Manager
  • Supervisor
  • Film Crew Lead
  • Film Crew Member

Degrees

  • High School Diploma
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: