manager resume example with 10 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced operations manager with outstanding collaboration and relationship building skills and eight years of experience in healthcare and physician practice management within a multi-specialty, integrated healthcare system. Successful oversight of program operations, human resources, budgeting and finance, project development and management, community programs and patient care services.

  • Project Management
  • Relationship Building
  • Stakeholder Management
  • Community Partnerships
  • Communication Skills
  • Team Building
  • Operations Management
  • Budgeting and Finance
  • Business Development
  • Resource Optimization
Work History
Manager, 06/2017 - Current
International Paper Company Ticonderoga, NY,
  • Managed daily administrative and operational functions for 6 outpatient clinics and resource staff team, providing guidance and leadership to more than 75 employees, 3 supervisors and support to 20 providers with direct oversight of 18 million dollars in operational budgets.
  • Developed Diabetes Care Program by integrating APRNs and specialists to support quality care improvements for key diabetes metrics in transition to value based care while increasing revenue by $350K in the first year and reducing A1c for patient cohorts by 1.5-2%.
  • Cultivated ongoing system support for diabetes management through active participation in diabetes workgroup and encouraging continued provider participation in system improvement efforts.
  • Expanded Health Education DSME program to remote clinic sites through additional acquired site certification to improve patient access and expand services.
  • Expanded community education programs to include telephonic coaching for chronic disease management and cohort education leveraging technology and patient survey feedback to improve patient engagement and patient outcomes with an engagement increase of 70% and controlled A1c measures for 25% of initial program participants.
  • Developed, trained and mentored three supervisors to support resource team and clinic operational areas with focused efforts to improve employee engagement.
  • Identified opportunity for price increase for more than 75% of business for Occupational Health and designed project plan to implement price increase.
  • Implemented workflow and operational plan for initial COVID Drive-Up site and provided ongoing leadership and oversight staffing and daily operations.
  • Facilitate Primary Care referrals to General Surgery for lump and bump clinic resulting in an increase of in-office procedures by 30% in one month while promoting system goals to reduce inappropriate referrals.
Supervisor, 06/2015 - 06/2017
Amc Entertainment Inc. Terre Haute, IN,
  • Managed daily operations for specialty areas of Endocrinology and Health Education while continuing community partnership and benefits programs including coordination of annual Heart Walk point of care tent, annual ADA Tour De Cure event, Diabetes Care for Life program and various UH partnership events.
  • Accountable for multiple budgets for clinic department operations and annual partnership projects.
  • Promoted quality care and service excellence utilizing data and metrics measures to provide feedback and coaching for clinical and clerical staff.
  • Supported employee engagement through numerous personnel responsibilities including coaching, performance evaluations and training to improve areas of need and to promote areas of strength.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Implemented marketing services through corporate partnership to support new patient growth.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor, 06/2013 - 06/2015
Natural Pawz Lakeville, MN,
  • Provided program management and project management support for wellness programs for corporate community partners and community benefit events.
  • Accountable for budgeting within projects.
  • Lead multifaceted teams to accomplish the organizational mission and deliver services to neighborhoods, businesses and communities to promote wellness and health.
  • Assisted Chief Medical Officer with developing score card metrics and reporting, policies and procedures, and goal tracking for quality and service metrics for The Medical Directors Council and more than 200 employed physicians.
  • Developed and distributed annual patient planner and incorporating both marketing tools and physician input.
  • Coordinated and facilitated Annual Clinic All Staff event focused on employee engagement with growth from 20 to 600 participants in two years.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
Administrative Assistant, 10/2011 - 06/2013
Mistras Group Lima, OH,
  • Composed and drafted outgoing correspondence and reports for managers.
  • Managed executive calendar and coordinate weekly project team meetings.
  • Coordinated and organized provider visiting schedules, travel itineraries and expenses to neighbor island facilities for providers.
  • Completed and tracked leadership and provider expenses for travel related expenses.
  • Supported Director of Business Operations with daily accounting tasks and schedule management.
  • Collaborated in event planning and organization for executive team leaders, directors and management team
  • Executed record filing system to improve document organization and management
Master of Business Administration: , Expected in 2018
Western Governors University - ,
Status -
Bachelor of Arts: , Expected in 2011
University of Hawaii At Manoa - Honolulu, HI
Status -

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Resume Overview

School Attended

  • Western Governors University
  • University of Hawaii At Manoa

Job Titles Held:

  • Manager
  • Supervisor
  • Supervisor
  • Administrative Assistant


  • Master of Business Administration
  • Bachelor of Arts

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