LiveCareer-Resume

manager resume example with 3+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Skills
  • Strategic planning
  • Staff Management
  • Policies and procedures
  • Sales and Marketing
  • Excellent customer service skills
  • Degreed Intelligence
  • Coaching and mentoring
  • Creative merchandising
  • Verbal and written communication
  • Schedule optimization
  • Job inspections
Work History
01/2020 to Current Manager Jones Lange Lasalle Inc. | East Rutherford, NJ,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Onboarded new employees with training and new hire documentation.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Cross-trained existing employees to maximize team agility and performance.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Approved regular payroll submissions for employees.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Recorded inventory sales into organization's weekly income report.
05/2019 to 05/2021 Assistant Manager Smart Pawn & Jewelry | Acworth, GA,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Monitored security and handled incidents calmly.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Achieved recognition for contribution to store success by optimizing sales.
06/2019 to 12/2019 Call Center Representative Jordan's Furniture | South Portland, ME,
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Completed over [100] outbound calls per shift.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Maintained up-to-date knowledge of product and service changes.
  • Optimized customer support by establishing collaborative service environment.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Recommended products to customers, thoroughly explaining details.
06/2017 to 01/2018 Crew Trainer Aegion Corp | Nashville, TN,
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Trained other employees in customer service, food safety and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Maintained current knowledge of all team position requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety and customer service.
Education
Expected in 05/2022 Associate of Science | Biochemistry Eastern Michigan, Ypsilanti, MI, GPA:
Expected in 05/2018 High School Diploma | James Ford Rhodes High School, Cleveland, Ohio, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Eastern Michigan
  • James Ford Rhodes High School

Job Titles Held:

  • Manager
  • Assistant Manager
  • Call Center Representative
  • Crew Trainer

Degrees

  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: