Manager resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Service-driven professional with 3± years of experience in restaurant management. Personable and reliable desiring opportunity to use a level head and a calm demeanor in busy environment.
Skills
Sales Techniques
Teamwork and Collaboration
Team Leadership
Training and Development
Verbal and Written Communication
Problem Resolution
Calm Under Pressure
Customer Service
Decision Making
Experience
Manager, 04/2022 to Current Sumitomo Electric Group – El Paso, TX,
Took immediate responsibility for issues and found effective solutions for swift resolution.
Calculated inventory and ordered appropriate supplies to meet expected demands.
Maintained entire look of restaurant, keeping it clean and inviting at all times.
Interacted with customers to gauge responsiveness to hospitality and menus.
Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
Assisted personnel with duties and tasks during high-volume periods.
Collaborated with server trainees to promptly resolve potential customer concerns.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Resolved problems or concerns to satisfaction of involved parties.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Manager, 12/2018 to 11/2019 Tata Consultancy Services – Jacksonville, FL,
Recruited and hired qualified candidates to fill open positions.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Interviewed, hired and trained new employees.
Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Conducted regular evaluations and addressed performance concerns directly with employees.
Investigated misconduct, mediated problems and determined appropriate discipline for staff.
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Motivated and led team members to work together to achieve targets.
Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Handled complaints, settled disputes and resolved customer conflicts.
Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
Coached and developed team members to support employee growth and development.
Handled guest complaints quickly to maintain positive dining experience for patrons.
Controlled and maintained labor costs through careful scheduling.
Enforced employee image and grooming standards.
Cheeseburger in Paradise , 04/2015 to 04/2016 Shift Manager – City, STATE,
Managed store cash intake with high accuracy and prepared daily bank deposits.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Managed busy and highly popular restaurant with professional, well-trained staff.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Performed opening and closing procedures each day.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Handled complaints, settled disputes and resolved customer conflicts.
Education and Training
Military: Infantry Soldier, Expected in 08/2013 United States Military - Kittanning, PA, GPA:
High School Diploma: , Expected in 06/2005 Armstrong High School - Kittanning, PA GPA:
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