LiveCareer-Resume

Manager resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Service-driven professional with 3± years of experience in restaurant management. Personable and reliable desiring opportunity to use a level head and a calm demeanor in busy environment.

Skills
  • Sales Techniques
  • Teamwork and Collaboration
  • Team Leadership
  • Training and Development
  • Verbal and Written Communication
  • Problem Resolution
  • Calm Under Pressure
  • Customer Service
  • Decision Making
Experience
Manager, 04/2022 to Current
Sumitomo Electric GroupEl Paso, TX,
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Assisted personnel with duties and tasks during high-volume periods.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Manager, 12/2018 to 11/2019
Tata Consultancy ServicesJacksonville, FL,
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Interviewed, hired and trained new employees.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Conducted regular evaluations and addressed performance concerns directly with employees.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Motivated and led team members to work together to achieve targets.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Coached and developed team members to support employee growth and development.
  • Handled guest complaints quickly to maintain positive dining experience for patrons.
  • Controlled and maintained labor costs through careful scheduling.
  • Enforced employee image and grooming standards.
Cheeseburger in Paradise , 04/2015 to 04/2016
Shift ManagerCity, STATE,
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Performed opening and closing procedures each day.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Handled complaints, settled disputes and resolved customer conflicts.
Education and Training
Military: Infantry Soldier, Expected in 08/2013
United States Military - Kittanning, PA,
GPA:
High School Diploma: , Expected in 06/2005
Armstrong High School - Kittanning, PA
GPA:

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Resume Overview

School Attended

  • United States Military
  • Armstrong High School

Job Titles Held:

  • Manager
  • Manager
  • Cheeseburger in Paradise

Degrees

  • Military
  • High School Diploma

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