LiveCareer-Resume

Manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Food Safety — Highly Proficient
  • July 2019
  • Proper food handling, storage, and equipment use for preventing the spread of foodborne illness.
  • Full results: Highly Proficient
  • Verbal Communication — Highly Proficient
  • July 2019
  • Speaking clearly, correctly, and concisely
  • Full results: Highly Proficient
  • Cooking Skills: Basic Food Preparation — Highly Proficient
  • Preparing food, using cooking equipment, and converting ingredient measurements.
  • Full results: Highly Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field.
  • Additional Information
  • Serve safe certified.
  • Basic
  • Cable
  • Cooking
  • Money
  • MOD
  • Speaking
  • Safety
  • Phone
  • Verbal Communication
  • Vision
Experience
Manager, 01/2019 - 12/2020
L&T Infotech Detroit, MI,
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Cross-trained in every store role to maximize operational knowledge.
Cook, 09/2017 - 12/2018
Shakey's Pizza Norwalk, CA,
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Manager, 08/2016 - 12/2018
L&T Infotech Durham, NC,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Customer Service Representative, 09/2002 - 02/2004
Bass Pro Shops Scarborough, ME,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Customer Service Representative, 04/1999 - 05/2001
Bass Pro Shops Avon, OH,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Cashier/Customer Service, 03/2000 - 01/2001
Bass Pro Shops Baltimore, MD,
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Filled beverages and delivered food to customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
Cashier, 08/1996 - 02/1997
Hca Park City, UT,
  • Processed one hundred transactions per day with exceptional accuracy.
  • Resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Customer Service Representative, 11/1991 - 03/1994
Bass Pro Shops Bowling Green, KY,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Assistant Manager, 02/2021 - Current
Ssp Group Portland, OR,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize group productivity.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Education and Training
Associate: , Expected in 2020
-
- ,
GPA:
Elementary Education in
Elementary Education in Food Safety: Classroom Management, Office Administration, Behavior Management, Expected in 2015
-
Northwest Community College - Oxford, MS
GPA:
Activities and Honors

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Resume Overview

School Attended

  • Northwest Community College

Job Titles Held:

  • Manager
  • Cook
  • Manager
  • Customer Service Representative
  • Customer Service Representative
  • Cashier/Customer Service
  • Cashier
  • Customer Service Representative
  • Assistant Manager

Degrees

  • Associate
  • Elementary Education in Food Safety

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