manager resume example with 15+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Customer-oriented General Manager with [Number] years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Sales Techniques
Marketing
Project management
Staff development
Issue and conflict resolution
Customer service
Policies and procedures implementation
Invoice processing
Sales presentations
Product management
Microsoft Office Suite expert
Consultative sales
Conflict mediation
Client relationships
Technology
Dedicated
Multi-site operations
Social media marketing
Customer relationship management
High-pressure environments
Business and Operations Management
Education and Training
Penn State UniversityBerks Campus, PA, Expected in ā ā:Psychology (B.A.) - GPA:
Owen J Roberts High SchoolPottstown, PAExpected in 06/2005 ā āHigh School Diploma: - GPA:
Certifications
Certified [Job Title], [Company Name] - [Year]
Experience
L&T Infotech - Manager Hoboken, NJ, 09/2011 - Current
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Facilitated website maintenance, social media platforms, and company communication with clients.
Assigned tasks to associates to fit skill levels and maximize team performance.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Recruited and hired qualified candidates to fill open positions.
Trained employees on additional job positions to maintain coverage of roles at all times.
Resolved customer problems by investigating issues, answJessicag questions and building rapport.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Corrected operational discrepancies by developing and executing process improvements.
Oversaw all store operations while generating $[Amount] in monthly sales.
Managed inventory tracking and physical inventory counts to minimize loss.
Cultivating customer rapport and delivJessicag superior customer service.
Assessed, optimized and elevated operations to target current and expected demands.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Assisted in store opening by setting up office space, computers and cash registers.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Directed and supervised staff performance.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Used Point of Sale register system to complete transactions.
Created excellent [Type] experience to cultivate customer loyalty and retention.
Reviewed register count and bank deposits for proper amounts of currency.
Interviewed and hired team members which demonstrated dedication and added value to team.
Organized and updated schedules to optimize coverage for expected customer demands.
Reduced process lags by effectively managing [Number] associates to ensure optimal productivity.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Supported long-term business strategies, generating guest relations feedback for process improvements.
Counted and balanced registers.
Created engaging merchandise presentations to motivate impulse purchases.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Organized new stock for floor placement.
Instructed staff on procedures for handling difficult transactions.
Developed [Type] incentive programs to reward top performers, resulting in [Number]% increase in sales.
Oversaw sales and marketing operations.
Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
Contributed to merchandising ideas at team sales meetings to increase sales.
Displayed merchandise for upcoming sales in visually appealing way.
Collaborated with [Job title] to recruit and develop personnel and cultivate top performance.
Managed special store projects to improve store-wide processes and operations.
Positively impacted product relevance through careful distribution, merchandising and display techniques.
Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
Provided in-depth information on product features so customers could make educated buying decisions.
Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
Trained and coached [Number] sales associates for [Number] store locations.
Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
Automated office operations to manage client correspondence, record tracking and data communications.
Input expenses, reconciled accounts and investigated variances to manage accounts payable and receivable.
Enforced company policies and procedures to strengthen operational standards across departments.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Monitored office inventory to maintain adequate supply levels and order products.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Created agendas, meeting notes and other documents to enhance collaborative process.
Tracked expenses and documented records using [Software] to improve financial flow.
Worked with minimal oversight to review and submit bi-weekly payroll for [Number]+ salaried and hourly employees.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Reviewed [Type] documentation for grammar and spelling errors, editing materials for accuracy.
Established relationships with outside vendors by immediately responding to and remedying issues.
Scheduled appointments and managed calendars for [Number] executives.
Developed business correspondence, presentations and documents and submitted to [Job title] for final review.
Maintained and verified [Type] credentials, [Type] files, [Type] insurance and [Type] licenses.
International Institute Of New England - Manager of Operations Manchester, NH, 08/2005 - 09/2011
Contributed to development and evaluation of service level agreements that complied with established operational parameters.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Delivered positive customer experiences by implementing effective quality assurance practices.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Conferred with subordinate managers each day to assess needs and optimize activities.
Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
Supported corporate committee and generated status update reports on strategy and initiative effectiveness while offJessicag corrective actions.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
Boosted company efficiency through technology upgrades and process improvements, leading to [Result].
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Reduced process lags and effectively trained team members on best practices and protocol.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
Developed and led quality management systems, standards and compliance, including SOPs, good [Type] best practices, lean improvement programs and enforcement of company and regulatory requirements.
Monitored and directed all aspects of department operations and [Number]-member [Type] team in production, safety, equipment, performance, quality and records management.
Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
Managed daily operations, including supervising multiple team members across [Number] locations.
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Analyzed inventory trends to guide product ordJessicag and develop sales promotions to minimize overstock.
Recruited, interviewed and hired qualified employees to provide top-quality service.
Scheduled staff to assign employee shifts to meet departmental and business needs.
Assisted customers, answered questions and resolved problems for stellar customer service.
Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Contributed to organizational initiative to achieve [Timeframe] sales, budget and other targeted goals.
Assistant Store Manager of Operations
Accomplishments
Led team to achieve [Result], earning recognition from upper management and financial reward.
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