LiveCareer-Resume

manager resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, risk management and leadership. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in a competitive environment.

Skills
  • Performance improvements
  • Supervision and training
  • Trend forecasting
  • Policy/program development
  • Crisis Management
  • Leadership
  • Customer Service Excellence
  • Budgeting and cost control strategies
  • Recruiting and Hiring
  • Safety protocol
  • Communication skills
Education and Training
SUNY Oneonta Oneonta, NY Expected in 05/1985 Associate of Science : Business Law - GPA :
Dale Carnegie Center of Excellence - NYC/Manhattan New York, NY, Expected in 06/1987 : Stress Management - GPA :
Experience
Marsden Holding Llc - Manager
Glenville, WV, 01/2020 - Current
  • Identify and investigate operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Develope strategies to enhance team performance, improve processes and increase efficiency.
  • Assign tasks and oversee employees to ensure compliance with food safety procedures and quality control guidelines.
  • Keep facility and equipment in good working condition through regular preventive maintenance.
  • Estimate supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Champion 100% guest satisfaction by providing an excellent dining experience.
  • Perform restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Communicate well and use strong interpersonal skills to establish positive relationships with guests and employees.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Maintain cleanliness and sanitation across all food service, storage, and preparation stations.
  • Optimizes profits by controlling food, beverage and labor costs daily.
  • Assess operational performance to measure compliance with regulatory, industry and brand standards.
The Kessler Collection - Pizzaiolo
Minneapolis, MN, 04/2017 - 05/2019
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Created pizza dough daily in large quantities following authentic Italian recipe.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Kept stations stocked and ready for use to maximize productivity.
  • Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
  • Instructed kitchen staff to work on clean surfaces and wipe down counters with company-approved cleaning products.
  • Organized food preparation stations and replenished supplies to maximize efficiency.
  • Executed all daily tasks and assisted other team members when needed.
  • Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
The Kessler Collection - General Manager
Asheville, NC, 04/2016 - 09/2017
  • Manager of 235 people seating capacity restaurant with two full service bars/dining rooms
  • Managed a staff of 85 people
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Little Venice Pizzeria - General Manager
City, STATE, 04/2007 - 05/2016
  • Managed two full-service casual dining rooms.
  • Responsible for highering, training, managing the scheduling and supervising of 80+ employees
  • Designed sales and service strategies to improve revenue and retention. Reduced operating costs by 11%
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Consistently complied with company policies and government regulations.
Additional Information

Culinary Correspondent for "Good Day Wisconsin" (2001-2003)

  • Returning on-air personality for local news program designed to provide audiences with a variety of recipes, tips and other culinary advice.
  • Programing also included special holiday segments.

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Resume Overview

School Attended

  • SUNY Oneonta
  • Dale Carnegie Center of Excellence - NYC/Manhattan

Job Titles Held:

  • Manager
  • Pizzaiolo
  • General Manager
  • General Manager

Degrees

  • Associate of Science

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