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manager resume example with 4 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Sales and Marketing
  • Policies and procedures
  • Strategic planning
  • Coaching and mentoring
  • Schedule optimization
  • Financial Management
  • Mathematical calculations
  • Business administration
  • Key Performance Indicators
  • Verbal and written communication
  • Business planning
Work History
08/2019 to 04/2021
Manager Morgan Properties Hermitage, TN,

Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Recorded inventory sales into organization's weekly income report.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Directed staff and managed annual capital budget.
08/2018 to 05/2019
Mental Health Technician Hca Indianapolis, IN,
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Accompanied new patients to unit and recorded vital signs to establish baseline record upon facility arrival.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Charted on each patient daily.
  • Counseled and mentored clients on substance use and life choices.
  • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
  • Treated clients and families with respect and dignity.
01/2017 to 08/2018
Server Renaissance Club Sport Aliso Viejo, CA,
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Trained incoming staff on restaurant practices and procedures.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Processed orders and sent to kitchen employees by Action.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Expected in 05/2013 to to
High School Diploma: General Studies
Assumption High School - Napoleonville, LA,
GPA:

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Resume Overview

School Attended

  • Assumption High School

Job Titles Held:

  • Manager
  • Mental Health Technician
  • Server

Degrees

  • High School Diploma

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