Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Hardworking and motivated with years of experience and record of success in Rick's Barbecue. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

  • Issue and conflict resolution
  • Contract development and management
  • Systems and automation applications
  • Salesforce Management
  • Lead generation
  • Marketing
  • Key accounts and territory management
  • Brand management
  • Staff development
  • Sales Techniques
  • Organization
  • Planning and coordination
  • Team management
  • Problem resolution
  • Business operations
  • Customer service
  • Inventory management
  • Team building
Manager, 09/2018 to Current
Optivest PropertiesUpton, MA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Cross-trained in every store role to maximize operational knowledge.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
Team Lead, 06/2016 to 12/2017
TeleflexNew York, NY,
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Integrated process improvements to increase overall workflow.
  • Compiled and analyzed sales figures to determine best approaches to improve sales as well as performance.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Coordinated ongoing performance assurance for software applications and automated performance test scripts.
  • Led working groups to develop mitigation strategies and prepare standard operating procedures for system operations.
  • Offered constructive criticism regarding quality assurance on collections team phone calls.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Customer Service Manager, 07/2015 to 06/2016
National Capitol ContractingBremerton, WA,
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Initiated development and implementation of customer service management training process.
Shift Lead, 05/2014 to 07/2015
Security Personnel Inc.Shorewood, WI,
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Completed opening and closing duties to facilitate business operations.
  • Delegated tasks to employees and monitored activities and task completion.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Resolved customer complaints and reported issues to senior management.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Assisted with performance reviews to identify areas of improvement.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Education and Training
High School Diploma: , Expected in 05/2014
Danville High School - Danville, AL

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Resume Overview

School Attended
  • Danville High School
Job Titles Held:
  • Manager
  • Team Lead
  • Customer Service Manager
  • Shift Lead
  • High School Diploma

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