Bilingual and capable professional knowledgeable about managing different businesses while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
Skills
Fluent in Spanish
Special event coordination
Social media networking
Organizational strengths
Call center experience
Inventory control
Customer relations
Product organization
Quality control
Project management abilities
High-energy attitude
Customer service
Microsoft Office expertise
Office equipment proficiency
Experience
09/2014 to 05/2017
ManagerPariveda Solutions – Rosslyn, VA,
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Coordinated and launched grand openings for new stores.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Greeted and assisted all customers daily in high-traffic retailer.
Decreased costs by negotiating with vendors and suppliers for better prices.
Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
02/2010 to 12/2013
Office AssistantForsyth County, North Carolina – Winston Salem, NC,
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Coordinated and launched grand openings for new stores.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Greeted and assisted all customers daily in high-traffic retailer.
Decreased costs by negotiating with vendors and suppliers for better prices.
Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
01/2004 to 07/2006
Temp WorkerStation Casinos, Inc. – Las Vegas, NV,
Stamped identification marks on completed parts using both manual and machine punch techniques.
Measured, tested and visually evaluated finished products to assess conformance with specifications and assign grades.
Corrected minor imperfections by removing excess materials and buffing out problems.
Kept office records organized and supplies well-stocked for optimal team performance.
Produced professional and error-free letters, presentations and spreadsheets.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Delivered excellent customer support and customer service experiences when interacting with large groups of people in busy office.
Achieved results in ambiguous environment with high level of accuracy and attention to detail.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Worked easily with office programs such as Microsoft Office and Google Docs to carry out daily team clerical needs.
07/2002 to 10/2004
Hotel ManagerRamada Inn – City, STATE,
Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
Managed team of four front desk agents, supervising personnel in issue resolution.
Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
Assisted guests at check-in, providing information on various services within the hotel.
Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
Provided end-of-month audits of the resort to upper management as required.
Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
Education and Training
Expected in
: Accounting And Business Management Butler County Community College - El Dorado, KS GPA:
Expected in
: Business And Managerial Economics Sierra College - Rocklin, CA GPA:
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