manager discovery service team resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
Exceptional suite of life experiences which outline the ability to Serve, Innovate, as well as Lead others towards a common purpose.

* Innovator

* Solution-finder

* Service First

  • Team leadership
  • Process implementation
  • Self-motivated
Work History
03/2011 to Current
Manager-Discovery Service Team Red Hat Inc. Myrtle Point, ,
Grew the innovative department from myself to eleven workers. Collaborated with database, brand, legal, marketing, payroll, IT, and the call center leadership to write all policies and procedures (that still exist intact 6 years later). Personally wrote the Salesforce CRM database template, plus all policies and procedures. Presented to Senior Leadership as to the groups' mission, then with their wind at my back educated individual sales, marketing, and resort management teams. Managed the TEAM for success, and adopted constant change as a goal for growth. Became the highest producing entity as far as the highest value per guest, and the lowest rescission numbers in the Company's 50 year history.
09/2009 to 03/2011
Creator, Discovery Service Team Advance Auto Parts North Charleston, ,
Starting with the groundwork suggested to Senior Leadership years previous, "pitched" the idea of a intensely proactive outbound calling and engagement campaign for the Company's trial members, called "Discovery". Suggested a "one-agent, one-client" relationship which at the time was unheard of in the industry. After 6 months of developing the concept on my own time, became re-employed officially and in an additional 6 months exceeded all initial goals by a factor of three. My pay was "adjusted" several times after Leadership discovered exceptional results were earning me more than some Senior V.P.'s! The common sense approach of individual engagement equals success, and "making big look small" was the key to our success.

01/2000 to 2009
Sales Synnex Corporation Tracy, CA,
Started as a front-line timeshare sales rep., and then worked up to Owner sales. Declined the traditional timeshare sales methods, and instead focused on Owner Care. Developed, wrote, and produced a quarterly newsletter that was sent to my Owners with helpful tips and suggestions on how to maximize their enjoyment of the product. Solicited and published resort reviews from my Owners, and used these newsletters as proof statements that a sale with me meant more than a handshake and a contract kit. The approach was so successful, I trained 4 other salespeople in the method, as well as engaged management at the site for full cooperation. In 9 years of selling, had the second-lowest rescission rate in the Company's 50 year history (tell the truth always), and the highest number of "upgrades" (personal Owners buying more later on) ever. Achieved numerous award trips, and achieved "Legend" status for outstanding sales. Was laid off when the sales center closed during the financial melt-down of 2009.
1990 to Current
Owner - Photography Studio Self Employed - Pennington Studio City, STATE,
Re-started a photography studio with history dating back to 1906. Purchased a home that had enough property to develop a "portrait park", and solicited business for family and high school senior photography. Engaged the local tribal communities, and encouraged many "traditional" sessions by learning the culture...and allowing elders onto the property to become a part of the process. In 5 years, my average portrait client was driving 5 hours each way to be able to experience the process, and most business was grown by word-of-mouth, and inexpensive marketing methods. I also became an aerial photographer, and captured a Gov't contract during the DOE's UMTRA project to clean-up uranium tailings throughout the western US. Two of my images were displayed in EPCOT at Disney World during one year and two images went to the professional Photographers of America Permanent Loan Collection. Later, dedicated months of effort in photographing a Hawaiian Hula Halau (school) to support their efforts on the Big Island of Hawaii. Donated all time and materials, and I remain active in their lives 25 years later.
1980 to 1990
Owner - Camera Store Self Employed - Pennington Camera City, STATE,
Became an Owner of the camera store for no money down...and lots of high interest payments when the previous Owner wanted to retire. Developed advertising during the SLR boom of the 90's, and expanded to other locations. Managed a team of 12 employees, and became very familiar with all of the paperwork, regulations, and challenges required to be a small business owner. In order to build up the photo-processing business, started to take photos of youth groups, schools, and family reunions.
1978 to 1980
Salesman Pennington Camera City, STATE,
Retail sales of cameras, film, and photofinishing equipment. Achieved the job by telling the Owner I would work for mostly commission. Became the top earner among six employees in 90 days.
04/1979 to 11/2001
Firefighter, Lieutenant, Safety Officer (Volunteer) Animas Fire Protection District City, STATE,
Starting off as a volunteer firefighter with a department with 22 members serving 300+ square miles, then grew personally as the department grew to ultimately 150 volunteer members, and 6 stations. Along the way, used business and personal skills to assist in all sorts of policy and equipment decisions. Was involved with early bond issue passage, PR, photography, and ultimately created the first Safety Officer command level position. My major accomplishment in that role was there were no major injuries during my time in that position.
1973 to 06/1977
Buyer Vivitar Corporation City, STATE,
Starting out in a clerical position, quickly was granted my own "buy-to" authorization level for autonomous buying decisions. Generated tens of thousands of dollars of "lost revenue" by investigating and incorporating a method whereby nickel-cadmium batteries could be recycled for income, rather than just thrown away. 
01/1971 to 06/1977
Motorhome rental Self City, STATE,
Started to rent my personal motorhome to friends and co-workers. After learning from a friend who worked for Bank of America that the bank was repossessing because of late payments, went to the bank in downtown Los Angeles to develop a strategy to rent out the late payers coaches in lieu of repossession. After working thru some legal hurdles, the concept was slowly implemented, and then expanded. By the time I left the L.A area we were renting (and saving from repossession) 15 motorhomes.
Expected in to to
High School Diploma:
Mira Costa High School - Manhattan Beach, CA

High Noon Rotary Club 1980-85

Member and VP, Westchester Jaycees 1971-77 

Member, Boy Scouts Hermosa Beach CA Police Explorer 1968-71

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Resume Overview

School Attended

  • Mira Costa High School

Job Titles Held:

  • Manager-Discovery Service Team
  • Creator, Discovery Service Team
  • Sales
  • Owner - Photography Studio
  • Owner - Camera Store
  • Salesman
  • Firefighter, Lieutenant, Safety Officer (Volunteer)
  • Buyer
  • Motorhome rental


  • High School Diploma
*As seen in:As seen in: