Manager Director Of Prepress Operations resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic leader with over 15 years of experience planning, leading and improving operational functions of various teams. Strategic in developing policies, managing numerous activities and teams in large nationwide corporation. Focused on motivating staff and working with diverse personality types by listening and understanding their needs to drive improvements.

Proactive professional and a leader able to produce high-quality work by applying determination and attention to detail. Performance and people oriented with organized nature and analytical problem-solving approach.

Work History
Manager/Director of Prepress Operations, 10/2014 - 09/2019
Kone Inc. Cincinnati, OH,
  • Oversaw team of 50 employees across 4 prepress departments remotely serving various production locations throughout US and Canada
  • Coached, trained and motivated 5 reporting supervisors to continuously improve knowledge and abilities in managing their areas
  • Expanded cross-functional organizational capacity by collaborating with over 8 production locations and implementing localized Prepress teams, which improved communication and operational waste
  • Hired, established key functions and outlined scope of positions for prepress teams across all locations while nurturing relationships and building teamwork among employees
  • Worked with production management, technical crew members and reporting supervisors to organize efficient prepress operations and achieve demanding schedule targets by producing over 500 batches a day
  • Boosted efficiency through creating cross-training program of various prepress tasks across all teams and eliminating a need to hire additional staff by saving over 150k a year
  • Designed modern employee recognition program which boosted productivity and improved morale, decreasing turnover by 50%
  • Chaired monthly meetings with executive leadership to identify opportunities for improvement, establish milestones and discuss the progress of ongoing projects
  • Analyzed regular monthly, quarterly and yearly reports of division to evaluate performance, adjust strategies and set new goals for successful prepress operations
  • Managed successful on-time delivery project, eliminating late orders by 25% throughout company
  • Served instrumental role in organizational transformation and participated in large-scale corporate restructuring during the acquisition of another company
  • Managed new automated batching project while mentoring, training and coaching staff to ensure smooth adoption of the program, improving overall productivity by 15%
  • Led company to successful product launches and growth by developing initial product roadmap for over 20 new products a year
  • Worked directly with IT and Technology to brainstorm, discuss strategy and mitigate 3 different batching systems, working towards the ultimate automated model
Manager of Order Processing Department, 01/2010 - 09/2014
4over Inc City, STATE,
  • Developed and managed Order Processing team of 15 - 20 employees
  • Developed exceptional attendance record of the team with special attention to punctuality and preparation to work upon arrival
  • Evaluated quality problems and performed investigations to identify and resolve issues whether human or system related
  • Managed creating knowledge base to offer staff and customers immediate informational access to products and services such as production templates, TN table, FAQ and etc
  • Worked with IT developers on the new, automated workflow system to encourage smoother and faster procedures, more efficient workflow and overall business growth
  • Researched competitive solutions and maintained competitive market comparisons and evaluations
  • Came up with and implemented Pay-to-Fix system, helping trade customers resolve their complex file related issues while creating an extra revenue for the company
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness in very fast-paced work environment
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Supervisor, 03/2007 - 12/2009
4over Inc City, STATE,
  • Supervised team of 15 people and participated in the recruitment and hiring process. Performed yearly evaluations and reviews
  • Prepared and managed team's work schedules, vacation and sick time on weekly basis, taking into consideration dynamic business needs
  • Measured team performance and reported metrics to leadership team members on monthly, quarterly and yearly bases
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand while maintaining the same headcount
  • Developed training, task and process guidelines and communicated clear and concise directions to employees, increased productivity by 20%
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs while keeping up customers satisfaction
  • Created strong troubleshooting method to prevent any possible errors with customers orders and production files, decreasing waste to 2%
Order Processor /Trainer, 03/2004 - 02/2007
4over Inc City, STATE,
  • Received and processed time sensitive orders in timely manner, meeting customer’s deadline
  • Used Adobe Photoshop, Illustrator and QuarkXpress to process and troubleshoot customers files to make them print ready
  • Communicated with trade customers to verify information, make changes, fill out appropriate paperwork and carry out specified requests
  • Took over the training of new hires and developed new training program speeding up the training period by 20% while providing detailed knowledge needed for the task
  • Oversaw new hires, encouraged and monitored their progress until ready to work on their own, putting emphasis on quality of produced work
  • Operations management
  • Process & Business Reengineering
  • Strategic Planning and Execution
  • Project Development
  • Critical Thinking & Problem Solving
  • Staff Training & Development
  • Team Work & Relations
  • Performance Analysis
  • Staff Scheduling & Management
  • Positive Disposition
  • Microsoft Office
  • Adobe Suite
  • Fluent in English, Armenian, Russian
Associate of Science: Commercial And Advertising Art, Expected in
Glendale Community College - Glendale, CA
Bachelor of Arts: Fashion Design And Garment Construction, Expected in
Yerevan State Institute of Light Industry - Yerevan, Armenia ,


Team Management

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Customer satisfaction

Workplace safety

Harassment and Discrimination

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Resume Overview

School Attended

  • Glendale Community College
  • Yerevan State Institute of Light Industry

Job Titles Held:

  • Manager/Director of Prepress Operations
  • Manager of Order Processing Department
  • Supervisor
  • Order Processor /Trainer


  • Associate of Science
  • Bachelor of Arts

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