Manager Deductions Credit Collections resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Enthusiastic Credit and Collections professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Collections and Dispute Reconciliation with experience in ERP Oracle and SAP S4 Hana implementations . Motivated to learn, grow and excel in [Industry].

  • Analytical reasoning
  • Past due balance management
  • Exceptional organization
  • Strong in MS Access and Excel
  • Expertise in Microsoft Office, Excel, Word, Powerpoint, Business Objects, Oracle, SAP S4 Hana
  • Audits understanding
  • Superior attention to detail
  • Customer Relations
  • Account Reconciliation
  • Familiar with VBA programming
  • MS Office Suite
  • Claims investigation and research
  • Problem resolution
  • Relationship development
  • Process improvement
  • MS Office
  • Team management
  • Month-end reporting
  • Billing and Collections
  • Report Reviewing
  • Transaction processing
  • Accounts Receivable
  • Collections expertise
  • System development
  • Audits
  • Collections
California Statue University, Chico Chico, CA, Expected in Bachelor of Science : Business Administration And Management - GPA :
  • Received "[Award Name]" Award in [year].
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].
  • Trained A/R, Billing and Credit Department on ERP Oracle and SAP S4 Hana.
Work History
Airgas Inc - Manager Deductions / Credit Collections
Carson, CA, 09/1998 - 07/2020
  • Researched accounts and completed due diligence to resolve collection problems.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Established procedures for collection of past due amounts.
  • Contacted clients with past-due payments and actively monitored all payments due from clients.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Conducted investigations of customer accounts and payment histories.
  • Worked with legal resources and recovery teams to manage default issues.
  • Created daily and weekly cash reports for accounting management.
  • Reviewed, researched and corrected discrepancies and customer concerns.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using [Software] and [Software].
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.
  • Coached and supported third-party clients, creating self-sufficient competencies within customer service personnel.
  • Applied widely-accepted SAP best practices to [Product or Service] implementation, providing rapid onboarding and producing [Result].
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.
  • Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
  • Achieved performance goals on consistent basis.
  • Achieved monthly goals of $[Amount] through effective use of [Type] and [Type] skills.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Researched, analyzed and settled [Number] disputes per week.
  • Collected documents and made portfolios for collections accounts.
  • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
  • Reviewed customer files on regular basis to make sure receivables were in sound condition.
  • Minimized accounts receivable collections and reconciled customer billings and statements.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Trained the offshore team on SAP as well as Account portals in preparation for transfer of duties.
  • Created PowerPoint and video training guides for the department related to current processes and procedures that were to be used for current and future employee training.
  • Managed A/R collection operations related to deductions and credits for the department. Ensured that the Team met or exceeded goals for Retail and Distributor Accounts as well as directly being involved in handling any issues that required Management assistance for resolution.
  • Handled all aspects of individual Account portfolio including order releases, collection and dispute resolution as well as credit limit recommendations if terms or limits were insufficient for amount of business expected.
  • Responsible for collections related to the Playstation Network (PSN) 3rd Party Ads. Held meetings to review and improve upon current processes and procedures including accountability, term as well as credit risk departmental improvements.
  • Worked with internal as well as external Audit Teams to ensure that SIE’s SOX Chargeback documentation was kept up to date as well as ensuring departmental compliance. Provided necessary reports as well as back-up for all audits.
  • Responsible for OTC integration from Oracle R12 to SAP S4 Hana related to the Deduction side as well as the creation of Sales Order Credits, Invoices/Debit Memo’s.
  • Ensured transactional set-up was transferred based on SIE global requirements.
  • Worked with internal as well as external IT Teams to ensure that existing reports used for Month End as well as reconciliations were created, validated and implemented in time for Go Live.
  • Collaborated with the A/R Cash Application Manager to ensure that Account balances as well as identifying reason codes and GL Accounts were correctly transferred over.
  • Created departmental documentation and trained the A/R, Billing and the Credit Team on SAP S4 Hana.
First Mid-Illinois Bancshares, Inc. - Credit Collections Supervisor
Bourbonnais, IL, 09/1998 - 09/2000
  • Key player in the implementation, testing and training of Oracle GUI Version 1.7
  • Involved in the creation of an Oracle procedural manual that is used as a guide in helping the A/R Department become more familiar with Oracle. Areas covered in this manual include Customer Maintenance, Invoicing/Credit and Debit Memo Processing, Debit and Credit Matching, Call Management, Credit Holds/Releases, and Report Printing.
  • Trained other supervisors, analysts and management on how to become more proficient in Oracle as well as other programs such as Excel and GDS.
  • Ability to troubleshoot problems and or modifications requested by the A/R Department with the A/R Oracle Representative
  • Upgraded the existing Manual Journal Entry forms to include more relevant/detailed data which better assists in time of reconciliation as well as auditing.
  • Trained the analyst’s on how to access financial information via the Internet through Yahoo, Edgar, Nasdaq and various other sites.
  • Involved in putting together information needed for SCEA’s Fiscal Year Audit as well as doing an on site Inventory Count of SCEA’s product at the Sony Music Distribution Center in Illinois.
  • Identified that Credit’s on Returns/Shortages were being issued at Gross and did not take into consideration any discounts that may have been originally given at the time of Invoicing. This led to a change in the way that Debit’s and Credit’s were processed.
  • Created an all Account Spreadsheet which enabled all applicable parties (i.e.: Credit/Sales/Billing) to be better informed of Active Accounts, Credit Limits (when applicable), Terms, Discounts etc.
  • Solely in charge of dealing with the Marketing Department and resolving open Co-Op DM’s. By developing a proactive relationship with Sales and Marketing I was able to eliminate all existing DM’s from 1995, 1996, and 99% of 1997. In June DM’s relating to Co-Op’s for the Eastern Region went from $23 Million to $133 Thousand.
  • Responsible for monitoring, supervising and assisting 3 analysts with their Collections, Account Reconciliation’s, as well as Credit Holds and Releases for accounts with Credit Lines ranging from $750 Thousand up to $130 Million.
  • Actively involved in helping the department meet the monthly goals set forth by management in relation to collecting on past due invoices and debits.
  • Streamlined Cash Flow and Month End Reporting Spreadsheets.
  • In charge of approving all Credit Memo’s and Debit Memo’s for accuracy, back-up, and structure.
Alta Equipment Group Inc. - Credit Analyst
Byron Center, MI, 01/1998 - 09/1998
  • Responsible for the maintenance of the Eastern/Western regions including collections and negotiations, as well as front and back end reconciliations.
  • Prepare and process adjustments, credit/debit memos and write-offs for each region.
  • Evaluate and assess credit limits (up to and in excess of $1 million) on existing and new accounts based on various forms of information, i.e., Annual reports, Balance Sheets, Income Statements and SEC Filings. Financial Statement review includes in depth analysis of a company’s net worth, current ratio and debt to equity ratio as well as examination of anticipated present and future sales of MicroProse product.
  • Bi-weekly forecasting of each region’s anticipated collections as well as discussion of any pending issues including co-ops, price protections, and inventory issues that may adversely affect payment.
  • Responsible for the set-up and maintenance of data required for the fiscal year ’98 audit, including preparation and follow-up of confirmation letters, collection and gathering of the necessary back-up required but not limited to invoices, shipping logs, proofs of delivery as well as tracking and maintenance of any payments/disputes involved in the auditing process.
  • Prepare Excel spreadsheets and back-up documentation necessary for the daily processing of cash receipts. Also involved in the processing of cash receipts into Marcam.
  • Ability to interact and maintain positive rapport with all levels of management including finance, marketing, and sales.
Stewart Electronics - Credit Manager
City, STATE, 11/1995 - 11/1997
  • Promoted from Credit Analyst at Soundstream Technologies to Credit Manager at Stewart Electronics (Affiliate Company).
  • Opened over 300 new accounts while maintaining a low bad debt ratio.
  • Reviewed and collected on past due A/R balances.
  • Performed domestic and international cash receipt applications and reconciliations.
  • Reviewed, analyzed, and processed new customer applications to access risk and establish credit worthiness, selling terms and credit limits up to $50K.
  • Investigated, analyzed and resolved pending credit and debit memo issues.
  • Reviewed sales reports as necessary to ensure that appropriate lines of credit were lowered or raised in accordance with volume of business and credit history.
  • Educated sales representatives and customers on company credit policies and procedures.
  • Generated and processed all necessary documentation for domestic and international shipments, including proforma invoices, shipper export declarations, shipper letters of instruction and invoices.
  • Reimer Reporting Group
  • NACM
  • CMA

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Resume Overview

School Attended

  • California Statue University, Chico

Job Titles Held:

  • Manager Deductions / Credit Collections
  • Credit Collections Supervisor
  • Credit Analyst
  • Credit Manager


  • Bachelor of Science

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