LiveCareer-Resume

manager resume example with 11 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Focus on improving an organization's service and quality.

Excellent data entry skills and multitasking.

Adept at identifying and meeting employee needs with minimal transference, putting emphasis on continuity of care.

Exceptional project management skills in a fast-paced environment under tight deadlines.

Skills
  • Hiring and Training
  • Performance Tracking and Evaluation
  • Performance Evaluations
  • Project Planning
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Employee Development
  • Administration and Reporting
  • Training and Development
  • Recruitment and Hiring
  • Team Building
  • Scheduling and Coordinating
  • Work Planning and Prioritization
  • Onboarding and Orientation
  • Goal Setting
  • Problem Resolution
  • Documentation and Reporting
  • Issue and Conflict Resolution
  • Decision Making
  • Good Judgment
  • Professional and Courteous
  • Calm Under Pressure
  • Customer Service
  • Time Management
  • Computer Skills
Experience
Manager, 2019 to 2022
54Th Street GrillO Fallon, IL,
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Trained new employees to perform duties.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Distributed food to service staff for prompt delivery to customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Updated computer systems with new pricing and daily food specials.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Explained goals and expectations required of trainees.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Instructional Aide, 2017 to 2018
Merritt AcademyMclean, VA,
  • Organized student performance and enrichment activities to facilitate learning.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Distributed classroom materials, pencils, paper and art materials.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Led discussion sections, tutorials and laboratory sections under teacher direction.
  • Delivered instruction individually or in small groups with support from instructor.
  • Graded exams, assignments and essays and recorded grades.
  • Explained class procedures, lab policies and important dates.
  • Cleaned and organized classrooms, materials and supplies.
Human Resources Specialist, 2014 to 2016
HondaFrench Camp, CA,
  • Assisted with recruitment initiatives by interviewing and talent sourcing.
  • Established and maintained trusted relationships around organization to optimize business and employee experience.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Developed and documented HR procedures to refine processes and drive compliance with policies.
  • Established and generated various reports to verify HR compliance.
  • Developed incentives to drive employee retention and improve work culture.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
  • Maintained human resources records by processing applications and resumes.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Participated in educational opportunities and read technical publications, updating job knowledge.
  • Provided essential support to address individual HR needs of employees.
  • Worked cross-functionally to optimize efficiency and execute on HR business processes.
  • Partnered with senior HR team to communicate company standards and policies.
Manager, 2008 to 2013
54Th Street GrillSaint Louis, MO,
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Assisted staff by serving food and beverages or bussing tables.
  • Distributed food to service staff for prompt delivery to customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved problems or concerns to satisfaction of involved parties.
Education and Training
GED: , Expected in 04/2014 to Galveston College - Galveston, TX
GPA:

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Resume Overview

School Attended

  • Galveston College

Job Titles Held:

  • Manager
  • Instructional Aide
  • Human Resources Specialist
  • Manager

Degrees

  • GED

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