manager resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

A Dedicated worker/manager with many years of leadership experience with applying exceptional critical thinking and decision making skills in my positions with jobs.

  • Staff Development
  • Project Management
  • Sales Techniques
  • Training and Development
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Hiring and Training
  • Teamwork and Collaboration
  • Performance Tracking and Evaluation
  • Employee Coaching and Motivation
  • Documentation and Reporting
  • Staff Training
  • Team Building
  • Scheduling and Coordinating
  • Work Planning and Prioritization
  • Key Accounts and Territory Management
  • Workforce Management
  • Strategic Planning
  • Business Unit Oversight
  • Shift Scheduling
  • Customer Relationship Management
  • Customer Service
04/2020 to Current
Manager Marten Transport Glenview, IL,
  • Monitored staff performance and addressed issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Entered time and attendance logs in preparation for payroll.
  • Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].
  • Consistently met company and department objectives within budget and time constraints.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Completed routine service calls across [Location] territory to resolve customers' issues and maximize satisfaction.
  • Monitored driver and laborer time and attendance to control costs and maintain safety standards.
  • Created and enforced policies and procedures for entire logistics team.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.
06/2004 to 04/2020
Package and Delivery Driver United Family Of Stores Clovis, NM,
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Inspected vehicle daily and reported issues to schedule maintenance and repairs.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Loaded and unloaded boxes and packages to move to and from vehicle.
  • Drove delivery truck or van to transport orders.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Assisted in loading delivery trucks with prepared packages.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Requested signatures or followed touch-free delivery procedures.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Kept accurate logs of all deliveries and trips.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated route to customer locations using GPS maps.
  • Logged package delivery time in system for proof of delivery and to close orders.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Carried items weighing up to [Number] pounds from vehicle to customer building location.
06/2004 to 06/2012
Overnight Stocker Walmart City, STATE,
  • Followed instructions to properly arrange merchandise items.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Prepared products by adding tags and readying pallets for restocking.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Assessed floor displays to restock merchandise.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Operated forklift and pallet jack to transport heavy loads.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
05/2004 to 05/2012
PSYOPS United States Army City, STATE,
  • Used technical expertise and sound military judgment to learn and perform complex procedures.
  • Abstracted key environmental information to employ wide range of high-tech systems and weaponry.
  • Reviewed mission tasking, intelligence and weather information.
  • Planned and conducted tactical and assault support missions.
  • Provided precision to carry out increasingly complex missions.
  • Operated surveillance, electronic warfare and other weapon systems.
  • Planned and coordinated resources to execute training activities and missions.
  • Used artillery and missiles to protect infantry and tank units.
  • Responded immediately to routine and critical accidents, incidents and other emergencies.
  • Targeted, fired and maintained weapons used to destroy enemy positions.
Education and Training
Expected in 05/2015 to to
Associate of Science: Criminal Justice
College Of Dupage - 425 Fawell Blvd, Glen Ellyn, IL 60137,

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Resume Overview

School Attended

  • College Of Dupage

Job Titles Held:

  • Manager
  • Package and Delivery Driver
  • Overnight Stocker


  • Associate of Science

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