LiveCareer-Resume

manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Sales Techniques
  • Budget Management
  • Employee Coaching and Motivation
  • Training and Development
  • Managing Operations and Efficiency
  • Team Leadership
  • Work Planning and Prioritization
  • Documentation and Reporting
  • Verbal and Written Communication
  • Cost Control
  • Scheduling and Coordinating
  • Hiring and Training
  • Staff Training
  • Performance Evaluations
  • Workforce Management
  • Customer Relationship Management
  • Professional and Courteous
  • Shift Scheduling
  • Decision Making
  • Negotiation and Conflict Resolution
  • Calm Under Pressure
  • Time Management
  • Customer Service
  • MS Office
  • Computer Skills
  • P&L Oversight
Experience
Manager, 4/15/15 to 3/21/22
Capital OneFairview, NJ,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Administered annual operating and capital budget to facilitate profitability.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
  • Examined merchandise to correctly price and display products.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in store operations.
  • Interviewed, hired and trained new employees.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Supervised staff performing daily activities.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Maintained safe work and collaboration spaces for night employees.
  • Developed reports to outline project status, budget data and other information.
Machinist, 9/21/15 to 8/25/18
AzzMilwaukee, WI,
  • Monitored and adjusted processes or equipment to improve quality and productivity.
  • Monitored feed and speed of machines during machining process to report problems and required repairs.
  • Gauged and maintained tolerances on grinding diameters, depths, squareness and parallelism.
  • Operated hand tools, drill presses, riveting machines and tap burners to safely produce projects.
  • Constructed appropriate offset corrections for tool wear, broken tools and casting variations.
  • Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
  • Sustained lockout and tag-out safety protocols by properly using equipment and materials.
Server Manager, 4/10/13 to 3/25/15
Hyatt Hotels Corp.Incline Village, NV,
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Established standards for personnel performance and customer service.
  • Motivated staff through acknowledgment of hard work and achievements.
  • Maintained table setting by removing courses, replenishing utensils and refilling drinks.
  • Wrapped sandwiches, hot entrees and desserts for serving or for takeout.
  • Served orders by picking up and delivering customers' choices from bar and kitchen.
  • Provided information about menu selections and made recommendations.
  • Investigated and resolved complaints regarding food quality, service or accommodations.
  • Collected cash sales from employees to properly tip each server after shift.
  • VerifIed and confirmed staff schedules to properly cover shifts.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
Education and Training
High School Diploma: , Expected in 05/1992 to Hauser Jr-Sr High School - Hope, IN
GPA:

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Resume Overview

School Attended

  • Hauser Jr-Sr High School

Job Titles Held:

  • Manager
  • Machinist
  • Server Manager

Degrees

  • High School Diploma

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