manager resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Negotiation
Learning Strategies
Operation Monitoring
Science
Issue and Conflict Resolution
Scheduling
Staff Management
Inventory Management
Cleaning
Cash Handling
Experience
Manager, 05/2019 - Current University Of Tennessee Medical Center – Knoxville, TN,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Recruited and hired qualified candidates to fill open positions.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Trained employees on additional job positions to maintain coverage of roles at all times.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Machine Operator, 07/2018 - 05/2019 Thales Group – Denver, CO,
Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Selected proper cutting tools, calculating parameters to manufacture components and parts.
Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
Used bolts, shackles and clamps to connect pulleys and blocks to fixed overhead structures.
Operated various measuring gauges to inspect pieces after production completion.
Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
Obtained appropriate tooling and fixtures to revise setups on calibrated test strands.
Removed and replaced worn machine accessories to keep products within desired tolerances.
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Documented daily production data and submitted accurate time logs to keep management up-to-date.
Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
Set up and operated production equipment according to daily work orders and safety procedures.
Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Manager, 01/2015 - 07/2018 University Of Tennessee Medical Center – Knoxville, TN,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Recruited and hired qualified candidates to fill open positions.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Trained employees on additional job positions to maintain coverage of roles at all times.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Machine Operator, 03/2011 - 09/2014 Thales Group – Fort Lauderdale, FL,
Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Selected proper cutting tools, calculating parameters to manufacture components and parts.
Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
Used bolts, shackles and clamps to connect pulleys and blocks to fixed overhead structures.
Operated various measuring gauges to inspect pieces after production completion.
Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
Obtained appropriate tooling and fixtures to revise setups on calibrated test strands.
Removed and replaced worn machine accessories to keep products within desired tolerances.
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Documented daily production data and submitted accurate time logs to keep management up-to-date.
Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
Set up and operated production equipment according to daily work orders and safety procedures.
Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
Recognized defective material and reported issues to management to facilitate prompt resolution.
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