Livecareer-Resume

Manager Customer Service Specialist Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Organized and well versed Customer service specialist and hospitality manager with 4-5 years of experience completing projects efficiently by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.

Skills
  • Conflict Resolution
  • Process Optimization
  • Customer Relations
  • Excellent written and oral communication
  • Cash-handling experience (responsible for all daily safe counts)
  • Staff education and training
  • Stock management
  • Creative problem solving
  • Strategic sales knowledge
  • Medical terminology knowledge
  • Good listening skills
  • Technical Support
  • Recordkeeping strengths
Education
Saginaw Valley State University Bay City, MI Expected in 05/2022 Bachelor of Science : Cognitive Psychology - GPA :
  • Concurring Major: Communication
  • Dean's List: Two semesters
  • President's List: Fall 2016
  • Member of: SVSU Psi Chi & SVSU NHSAS
  • Awarded: Cardinal Scholarship, SVSU NHSAS
  • Earned Academic Achievement award & scholarship for maintaining 3.5 or higher - High School GPA, and National Honor Society of Academic Success.
  • SVSU Recipient for National Honor Society of Academic Success {Awarded: Fall 2015 - Present}.

Coursework

  • Human Developmental Psychology, Neuropsychology, Theories of Personality Psychology, Child Psychology, Cultural Psychology, Psychology of Sleep & Dreams, Scientific Foundings in Psychology, Clinical Psychology, Sexual Psychology, etc.
  • Business & Professional Communication, Organizational Communication, Gender in Communication, Cultural Communication-Cultural Identity & Language Development, Thought, Language & Behavior Communication, Argumentation & Debate, Directing Forensics & Debate, Marketplace & Media Communication, Communication & Pop- Culture, etc.
Certifications

CPR/AED Certified

Work History
Penn Mar Organization, Inc. - Manager/Customer Service Specialist
Parkton, MD, 06/2019 - Current
  • Collected customer feedback and made process changes to exceed customer satisfaction goals (rqmnt: 67% < ). Personal average (78% < ). Personal best (96.3%).
  • Described and explained details about product, services, locations, and corporation options to inform customers and guide purchasing decisions, and most importantly: customer service experience.
  • Offered internal and external customers first-rate customer service to maximize satisfaction in: speed, quality and repeatedly- executed product success.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Developed customer service improvement initiatives that decreased customer wait times by 40-65%: resulting in stronger customer satisfaction and better team effort, therefore better work-environment chemistry.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Handled between $6,000 and $9,000 per daily (lunch & dinner rush); roughly $2,000 - $4,000 daily (per breakfast rush) depending on day of the week, weather, etc.
  • Educated customers on promotions to enhance sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Used consultative techniques to understand customer needs and made sure to remember specific requests and desires for better interactions in all future visits; while also making the customer feel valued.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Entered customer interaction details in Software System to track requests, complaints, replacements, document shipping/ receiving problems and record solutions offered.
  • Carried out all opening and closing functions of the restaurant to meet and exceed operational needs, also ensuring easier flowing customer service- driven team.
  • Answered average of 5-10 calls, and 2-5 faxes per day, addressing customer inquiries, complaints, solving company problems and providing product information for inventory shipment.
Sundance Corps-Taco Bell - Crew Leader/Customer Service Representative
City, STATE, 06/2017 - 06/2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Entered customer interaction details in [Software Data Systems] to track requests, document problems and record solutions offered.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Boosted sales revenue by skillfully promoting diverse options.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [CHAMPS System].
  • Successfully and expeditiously processed approximately $1500 per count period ( every 1 hr. ), preparing food appropriately and quickly, while maintaining quality and speed.
  • Always communicate with customers, coworkers, and supervisors alike: very open, warm, and nice.
Deer Run Rehabilitation Center - Direct Support Professional Caregiver
City, STATE, 09/2017 - 03/2018
  • Engaged in psychological stimulation with residents (games, activities, puzzles, trivia, etc. to increase brain activity).
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Assisted residents with daily activities of living such as getting in/out of bed (by way of lift), bathing and personal grooming, toileting, and feeding: to maintain self-esteem and general wellness.
  • Administered treatment & food by way of feeding tube, prepared meals for residents, as well as fed/administered mediations through PEG tubes and J tubes.
  • Assisted administering Ativan for dysphagia residents.
  • Sanitized and replaced traches and colostomy bags regularly as well as sanitized and treated wounds/sores.
  • Removed/ installed catheters to ensure proper waste .
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
VOLUNTEER WORK/COMMUNITY SERVICE

Volunteer, Jump Fresh Youth

  • Dance teacher
  • Choreographer for programs
  • Tutor/ Homework help
  • Dietary & Fitness guidance director

Volunteer, North Broadway Church of Christ

  • Child care & youth ministry (ages 1-3/4-8/ 9-12)
  • Winter Camp Youth Conference counselor
  • State Youth Conference counselor
  • Kitchen Ministry (cook/ clean, distribute)
  • Activity Outing chaperone

REFERENCES

Dr. Ranjana Dutta, Professor

Department of Psychology

Saginaw Valley State University

Brown Hall 165 7400 Bay Road

University Center, MI 48710

989-964-7043 (office)

resumesample@example.com

Dr. Diana Trebing, Professor

Department of Communication

Saginaw Valley State University

Brown Hall 319 7400 Bay Road

University Center, MI 48710

989-964-2150 (office)

resumesample@example.com

Dr. Brittany Collins, Professor

Department of Communication

Saginaw Valley State University

Brown Hall 339 7400 Bay Road

University Center, MI 48710

989-964-2543 (office)

blcollin@svsu.edu

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

93Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Saginaw Valley State University
Job Titles Held:
  • Manager/Customer Service Specialist
  • Crew Leader/Customer Service Representative
  • Direct Support Professional Caregiver
Degrees
  • Bachelor of Science