Manager/Customer Service Representative Resume Example Andover Public Schools

MANAGER/CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Skills

Work History

06/2019 - CurrentManager/Customer Service Representative | Andover Public Schools - Andover , MA

Trained and guided team members to maintain high productivity and performance metrics.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Handle money. i.e. count the safe, count and process the store's deposit for the money made the day prior, count registers after cashiers end their shift, ensuring the correct amount of money is left in their registers.
Knowledgeable in ECRS.
Provide employees with a break schedule to prevent any overlaps in break times.
Solve customer concerns.
Answer both business and customer service phone calls.
Process special orders and consistently update our system according to the status of the order.
File important paperwork, such as invoices and customer orders.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Schedule interviews.
Provided management with feedback regarding employee performance and training needs.
Maximized performance by monitoring daily activities and mentoring team of 15 associates.
Maintained current knowledge of all facets of operations.
Trained new employees in specific job requirements.

04/2017 - 12/2019Substitute Teacher | Divine Mercy School - City , STATE

Utilized technology to enhance student education and grasp of materials.
Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Took notes and prepared reports on school day activities to provide to primary teacher.
Completed documentation of attendance, grades and other required details.
Proctored quizzes, tests and standardized examinations.
Supervised lunchroom and recess activities.
Administered and graded tests and quizzes and reported performance to primary teacher.
Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments.
Assisted students of all ability levels develop life-long learning skills and good study habits.
Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Worked with principal's office on disciplinary and safety issues.
Assigned, explained and graded homework.

04/2016 - 12/2019After Care Teacher | Divine Mercy School - City , STATE

Organized activities to keep the students entertained.
Provided a safe environment for students.
Helped students with homework assignments and projects.
Ensured student safety by following strict guidelines during the children's' pick up time i.e. made sure they were leaving with authorized individuals, matching their ID's to the paperwork filled out by the parents.
Ensured that students were where they were supposed to be for their after school activities.
Followed food safety guidelines according to the students' individual needs.
Filled out and filed paperwork according to each student, in order to properly track their time in after school, as well as ensuring their billing information was processed correctly.

05/2014 - 04/2017Cashier/Customer Service Representative | Nature's Pantry - City , STATE

Investigated and resolved customer complaints to foster satisfaction.
Received incoming calls and messages and addressed or triaged phone requests.
Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer at beginning and end of shift.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers with special services, account updates and promotional options.
Processed special orders for customers through paperwork, computer entry, and phone calls.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Operated cash register for cash, check and credit card transactions.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Assisted customers by answering questions and fulfilling requests.
Answered questions about store policies and concerns to support positive customer experiences.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.

Education

Orange County Community College, City, StateAssociate of Arts:

Mount Saint Mary College, City, StateBachelor of Arts: English

Resume Overview

School Attended

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