Restaurant Manager / Co owner with 12 years experience of overseeing high-traffic establishments. Managed large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Comfortable working independently as manager and leader and as collaborative team member. Applies business experience and exercises decisive judgment to meet and exceed organizational goals. Proven history of maximizing productivity to run a successful restaurant by incorporating verbal and written communication skills that resolve conflict management and customer complaints.
Previous medical scribe and pharmacy technician with specialized experience in working in busy, demanding medical practice settings. Skilled with extensive understanding of effective communication, preparation for medical procedures, effective inventory management and attention to detail and accuracy. Looking to seek opportunity to gain hands-on experience to leverage extensive understanding of healthcare operations to take on challenging roles in the field of Healthcare / Hospital Administration.
- Strong leadership experience
- Computer Software / application knowledge
- Critical Thinking / problem solving abilities
- Attention to detail
- Adaptability to disruptions and adversity
- Communication / customer service
- Organizational / time management
- Self motivated work ethic
- Disciplined / dedicated
- Responsible, reliable, respectful
- Skilled in decision making
- Team player
Laurel, DE, 2009 - Current
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
- Employed active listening and management skills to remedy both employee and customer compliments to resolve conflicts calmly.
- Lead both front and back line operations to optimize workflow and productivity.
- Model to staff members a willingness to perform any duty such as running the register, serving, prepping food, and cleaning to ensure premium customer service.
Wapato, WA, 02/2019 - 01/2020
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Followed clinicians throughout shift in high-volume, busy environments.
- Evaluated charts, documents and orders, and made timely corrections.
- Used EHR software every day and developed advanced skills.
- Documented and initiated tests, scan and other orders.
- Prepared paperwork for admittance and discharges to coordinate smooth patient movements.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information as well as gaining HIPPA training certification.
- Completed clinical work such as prepping for Biopsies, assisting doctor during Biopsy, assisting doctor in hemorrhoidal banding's and other in office medical procedures.
- Transcribed documents and maintained high levels of accuracy.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Shadowed doctor in the operating room on surgical procedures to gain insight on the roles and responsibilities of other members of staff to further my learning experience.
- Communicated with patients to gather intake data and verify chart information.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
City, STATE, 01/2017 - 12/2017
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
- Established and updated patient profiles, including lists of medications and insurance details.
- Requested scripts from doctors and verified insurance and coding.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Quickly and professionaly greeted customers at counter and drive-through window and answered high volume of calls from customers or physcians
- Member of the National Honors of Collegiate Scholars
- Certified in HIPPA Awareness for Healthcare Providers training
- Certified in OSHA Bloodborne Pathogen Training
- Certified Zumba Fitness Instructor
- UofL Dean's List 2020,2021 (Fall /Winter, Spring/Summer Term)
- Member of Living Hope Baptist Church
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume scorecould be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Clear Contact Info
- Completeness
- Formatting
- Length
- Measurable Results
- Personalization
- Strong Summary
- Target Job
Resume Overview
School Attended
- Western Kentucky University
- University of Louisville
- University of Cincinnati
Job Titles Held:
- Manager / Co Owner
- Scribe
- Pharmacy Technician
Degrees
- Associate of Applied Science
- Some College (No Degree)
- Bachelor of Science
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy