A hardworking, open minded and dedicated individual with a strong back round in the service industry. Looking to utilize my knowledge in customer service and management to advance my career and broaden my experience.
Skills
Stable work history
Adaptable
Positive and professional
Experience
Manager/Chef, 07/2020 to Current Fatte's Pizza – City, STATE,
Answer phones, take orders, provide customers with suggestions and process payments.
Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Oversaw food preparation, production and presentation according to quality standards.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Resolved customer problems and complaints effectively by offering solutions to complaints.
Maintained positive attitude and diplomacy when dealing with customers and other team members.
Assisted in kitchen when necessary.
Kept shop clean and well maintained.
Preformed end of night drawer reconciliation
Checked employees work to ensure all areas are sanitized and all areas are prepared for the next business day.
General Manager/ Sou Chef, 06/2009 to 07/2020 Cammarano's Neighborhood Grill – City, STATE,
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Scheduled and directed staff in daily work assignments to maximize productivity.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Developed and maintained exceptional customer service standards.
Created and maintained relationships with many regular customer insuring their return.
Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Plated food according to restaurant artistic guidelines to promote attractive presentation.
Built strong vendor relationships to bring in top ingredients at optimal prices.
Created exciting dishes weekly at competitive prices to attract clientele and increase revenue.
Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
Performed as head chef as needed to maintain team productivity and restaurant quality.
Filled in for bartender or server when short staffed.
Periodically met with staff to address any issues and work hand in hand to make certain all operations were running as smooth as possible.
Properly prepped ingredients according to restaurant business patterns to ensure excellent quality and monitor food cost.
Scheduled proper maintenance services on all kitchen equipment.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Server/Cook, 06/2008 to 05/2009 Ali Baba Mediterranean Grill – City, STATE,
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Set up and performed initial prep work for food items,
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Education and Training
GED: , Expected in 2007 Moorpark High School - Moorpark, CA GPA:
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