Manager Resume Example Yankee Candle

MANAGER

Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction.

Skills

Budgeting
Sales and marketing
Strategic planning

Staff management
Personable
Retail merchandising experience

Work History

Manager, 11/2019 to Current
Yankee Candle – LaCrosse, WI

Increased sales by meeting established goals, and establishing excellent guest relations.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sale
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Demonstrated new products, procedures and techniques to employees.
Trained and guided team members to maintain high productivity and performance.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Provided management with feedback regarding employee performance and training needs.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Assistant Warehouse Manager, 01/2017 to 02/2018
Power Punch – Bremerton, WA

Recorded information, shortages and discrepancies to keep records current and accurate.
Created and enforced detailed organization processes to increase quality service standards.
Tracked production and quality control systems to proactively identify deficiencies.
Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
Handled freight and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
Supervised warehouse operations by managing 5 employees during 8 hour shifts.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.

Assistant Manager, 04/2016 to 12/2017
Kitsap Muffler – Bremerton, WA

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Monitored employee performance and developed improvement plans.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Assistant Store Manager, 07/2008 to 10/2012
Circle K. –Silverdale, WA

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Trained new-hires on all procedures to better service customers.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Promoted to Assistant Manager after only 1 month with company.
Interviewed, hired and trained 4 staff associates and equipped to comply with company policies and procedures.
Coached 10 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings by 80%.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Performed mandatory audits to ensure compliance in all areas were met.
Supervised payroll corrections for accuracy and duplications.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Managed scheduling for store shifts to accomplish proper staffing at all times.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Trained and managed associates in customer service and sales techniques.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Maintained inventory count, tracked usage and documented variances.

Education

High School DiplomaICS - Scranton, PA

Business ManagementPhillips Junior College - Las Vegas, NV

Resume Overview

Companies Worked For:

Yankee Candle
Power Punch
Kitsap Muffler
Circle K.

School Attended

ICS
Phillips Junior College

Job Titles Held:

Manager
Assistant Warehouse Manager
Assistant Manager
Assistant Store Manager

Degrees

High School Diploma
Business Management

Manager Resume Example

Resume Score: 80%

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