Manager Resume Example Burger King Corporation

MANAGER

Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills

Contract development and management
Issue and conflict resolution

Workforce Management
Systems and automation applications

Experience

Burger King Corporation | Leesville , LAManager05/2018 - Current

Increased customer base and market share by promoting product through diverse channels.
Established ambitious goals for employees to promote achievement and surpass business targets.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

Treasure Island Casino | Welch , MNCashier08/2016 - 02/2019

Operated cash register, collected payments and provided accurate change.
Welcomed customers, offering assistance to help find necessary store items.
Helped customers find specific products, answered questions and offered product advice.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Learned roles of other departments to provide coverage and keep store operational.
Trained new team members in cash register operation, stock procedures and customer service.
Promoted specific item options to drive sales and achieve add-on purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Inspected items for damage and obtained replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved issues with cash registers, card scanners and printers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted customers with account updates, new service additions and promotional offers.
Scanned customer purchases, supporting transactions to streamline sales process.
Monitored sales events, added new merchandise and rang up purchases.

Arbys | Westerville , OHAssistant Manager10/2017 - 01/2018

Fielded customer complaints and queries, fast-tracking them for problem resolution.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Replenished shelves to maintain adequate merchandise levels.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Bluegreen Resorts | Fort Mill , SCWaitress05/2012 - 09/2016

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Increased sales of high margin menu items through effective upselling.

Education and Training

Lamar Highschool | City, StateGED05/2005

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Manager Resume Example

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