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Manager Resume Example

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ME
MANAGER
Professional Summary

Motivated leader with demonstrated knowledge of wireless industries' best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 7 years of experience in field and ready to take on challenging, growth-oriented role as a bilingual Retail Associate Manager.

Skills
  • Fluent Spanish/English speaker, reader and writer
  • People oriented, great customer service and friendly
  • Punctual, fast paced, and quick learner
  • Capable of multitasking in order to comply and meet deadlines
  • Implement all skills to resolve issues for customers and fellow employees
  • Good computer skills and organization skills
  • Have experience in working with POS system B2B soft and payment service Incomm
  • Dedicated to process improvement
  • High customer service standards
  • Manage to own customer experience and deliver first contact resolution
Work History
07/2016 to 01/2020ManagerMetro By T-mobile (MFA/Nationwide Wireless LLC) | Chicago, IL
  • In charge of paying out all store expenses such as writing out checks to pay for utility bills and rent
  • Picked up all store drops, counted, deposited, matched with reports and traced any shortage in excel
  • Did phone and sim card inventory weekely and all accessory inventory count monthly
  • Ordered phone inventory in IDOO to restock warehouse and made sure stores were kept healthy when inventory would run low
  • Placed accessory orders in Alphacomm for every individual store depending on their needs to avoid overstock and from keeping EOL phone cases/screen protectors
  • Responsible of entering every new item in Wireless Standard including description, sku, cost price, retail price, quantity etc as well as create coupons for them
  • Trained pontential candidates with techniques that would allow them to interact with customers and increase their opportunity to sell and eventually hired them if fit for the job position
  • Allowed to make tactical and strategic decisions, I kept my team methodically arranged by integrating bathroom cleaning schedules, lunch breaks, as well as a code of conduct
  • Purchased store events from Brandit and organized them to help bring more attention to the business such as taco trucks, radio remotes, and christmas raffles
  • Made sure stores were covered by assigning everyone a schedule taking under consideration school schedules, appointments and requests
  • Revised employee's clock ins/outs and matched with schedule sent prior to submitting hours to accountant and printing out payroll
  • Tracked employees monthly sales, paid commission and for additional motivation, on not so fast paced days, gave them the opportunity to win gift cards
  • Studied the Metro by T-mobile compensation guidelines to make sure a) opportunities given to us as a dealer were taken advantage b) sales were valid to avoid chargebacks or losses
  • Assured the team was always up to par with new upcoming promos by having them join training calls, complete required online training in MetroGo and had one on one scenarios on how these promotions could be applied in real life
  • Accountable for satisfying corporate's goals and focuses for the month and motivated Nationwide to show that constant input of improvement on corporate's 3 day updated KPI scorecard
03/2015 to 01/2020Sales RepresentativeMetroPCS (Metro For All = MFA) | Chicago, IL
  • Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance
  • Demonstrated a strong understanding of individualized client needs by adapting sale techniques to persuasively communicate with clients
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Displayed familiarity with features, benefits, product differences, pricing and campaigns for wireless services and devices
  • Evaluated competitive offers and converted customers' framed response, to close customer sales by explaining the benefits of MetroPCS services
  • Increased customer's understanding of MetroPCS products and pricing models as well as our competitive advantages over other service providers
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
  • Up-sold customers by recommending accessories and promotions as well as cross-sold complementary products to increase revenue
  • Updated sales strategies and marketing channels to increase overall profitability
  • Possessed advanced knowledge of selling techniques and showed confidence in my selling ability
02/2014 to 03/2015Sales RepresentativeCricket Wireless (All In One Wireless Inc.) | Chicago, IL
  • Trained and mentored new sales representatives
  • Controlled inventory of cell phone devices and accessories
  • Provided sale and service assistance to all customers
  • Received and processed all payments and provided customers with additional technical support
  • Responded to telephone and in-person customer requests for information
  • Evaluated individual customers' existing and potential product needs and made recommendations based on the best interest of the customer and the business
  • Responsible for ensuring customer satisfaction
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
03/2012 to 04/2013Sales RepresentativeCricket Wireless (All In One Wireless Inc.) | Chicago, IL
  • Extensive customer service, personal assistant, and helpful to coworkers
  • Handled customer inquiries, complaints, and billing questions
  • Proceed bill payments and service requests
  • Provided information on cell phones, accessories ad service plans that would satisfy customers' needs
  • Kept store neat and clean
  • Organized inventory
Education
2019Private Arabic LessonsLanguage Loop, Chicago, IL
05/2017Associate of ArtsSt. Augustine College, Chicago IL
06/2012High School DiplomaGeorge Washington High School, Chicago IL
Accomplishments
  • Nationwide was announced dealer of the month twice in 2018 in the months of May and October
  • Nationwide was announced dealer of the month June 2019
  • Nationwide's scorecard was of 120.14% for December 2019
  • Nationwide team constantly won prices for participating in PHP, NAME ID, and VAS contests
  • Nationwide would be chosen to receive bonus Radio Remotes for being the first exclusive door to utilize their IDF money in Brandit
  • Nationwide was known for meeting CSAT, NPS and Associate Score standards
  • Nationwide's doors received various recognitions for being KPI Leaders
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Resume Overview

Companies Worked For:

  • Metro By T-mobile (MFA/Nationwide Wireless LLC)
  • MetroPCS (Metro For All = MFA)
  • Cricket Wireless (All In One Wireless Inc.)

School Attended

  • Language Loop
  • St. Augustine College
  • George Washington High School

Job Titles Held:

  • Manager
  • Sales Representative

Degrees

  • 2019 Private Arabic Lessons
    05/2017 Associate of Arts
    06/2012 High School Diploma

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