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Manager Resume Example

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MANAGER
Professional Summary
Skills
  • Staff management
  • Verbal and written communication
  • Negotiation
  • Operations management
  • Data collection and analysis
  • Business planning
  • Consulting
  • Business Administration
  • Project management
  • Customer-oriented
  • Goal-oriented
  • POS systems knowledge
  • Natural leader
  • Microsoft Excel and Word software
  • Personable
  • Training development aptitude
  • Team building expertise
  • Skilled problem solver
  • Strong interpersonal skills
  • Cash handling and management
  • Motivated team player
  • Detail-oriented
  • Upselling techniques
  • Positive and friendly
  • Money handling abilities
  • Quick learner
  • Planning and Organization
  • Recruiting and interviewing
  • Issue resolution
  • Employee performance evaluations
  • Employee scheduling
  • Sales growth
  • Staff supervision
  • Training
  • Documentation and control
  • Accounts payable and receivable
  • Policy and procedure modification
  • Travel coordination
  • Expense reporting
  • Office management
  • Team leadership
  • Payroll and budgeting
  • Event planning
  • Data entry
  • Recruitment
  • Relationship building
  • Staff training/development
  • Conflict resolution
  • Deadline-oriented
  • Human resources management
  • Consistently meet goals
Work History
October 2019-December 2019Manager | Gpm Investments | Camden , DE
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Maximized performance by monitoring daily activities and mentoring team of 30 associates.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Completed bi-weekly payroll for 30 employees with Microsoft Excel.
  • Supervised 30 employees in fast-paced environment.
  • Established and maintained positive work environment to enhance retention and productivity.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Prepared and recommended long-range plans for events and entertainment purposes.
  • Analyzed and interpreted store trends to facilitate planning.
  • Provided management with feedback regarding employee performance and training needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Developed and maintained relationships with a variety of customers through energetic and attentive service.
  • Performed reviews assessing each employee's performance and developed improvement plans.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Achieved [Result] and [Result] with clear focus on continuous improvement and strategically capitalizing on current market trends.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
  • Analyzed and interpreted store trends with [Software] to facilitate planning.
  • Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
  • Assessed financial statements and [Type] reports to evaluate [Type] performance, develop targeted improvements and implement changes resulting in [Result].
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Conducted weekly inventories of materials and components on work floor.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
  • Trained new employees in specific job requirements.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Cross-trained existing employees in order to maximize team performance.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Hired, trained and mentored staff to maximize effectiveness.
July 2017-September 2019General Manager | Bakers Square | Chicago , IL
  • Ordered office and business supplies, working to minimize cost and maximize productivity.
  • Developed team communications and information for weekly staff meetings and weekly management meetings.
  • Coordinated with management and entertainment team in developing project plans for prioritized initiatives.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Communicated value and position to sales team and developed tools to support selling process.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Determined and recommended methods to address improvement opportunities.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Presented metric reporting and weekly account reviews to corporate team.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Improved quality processes for increased efficiency and effectiveness and growth.
  • Minimized costs and maximized returns resulting in $[Amount][Timeframe] savings.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems, protecting company reputation and loyal client base.
  • Conducted training and change management processes to improve operations.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
  • Developed standard operating procedures and document workflows for current and future process steps.
March 2017-June 2019Corporate Consultant | Charlie's Las Vegas | City , STATE
  • Managed promotional initiatives and special events to enhance press coverage and boost [Type] numbers.
  • Oversaw and enhanced public relations and fundraising programs.
  • Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
  • Created and implemented fundraising goals, collections policies, security standards and disbursement plans.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Created, modified, and executed weekly business plans to maximize client satisfaction.
  • Worked with management team to resolve problems, improve operations and provide exceptional customer service.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Conducted field visits and met corporate customers for business development.
  • Developed and maintained expense budget to continually decrease expenses.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards.
  • Communicated value and position to sales team and developed tools to support selling process.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Developed team communications and information for weekly meetings.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Collaborated with corporate department on operational support tasks to model importance of group goals.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Presented metric reporting and daily account reviews to on-site management and corporate teams.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Conducted training and change management processes to improve operations.
  • Improved quality processes for increased efficiency and effectiveness.
  • Determined and recommended methods to address improvement opportunities.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Conceptualized and designed abstract ideas, built plans, and delivered details to CMO.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Calibrated instruments and scales in production area and equipment.
September 2008-March 2017Bartender/Security Guard | Charlie's Phoenix | City , STATE
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Took customer orders and capitalized on opportunities to sell special beverage options.
  • Poured and prepared mixed drinks for over hundreds customers daily.
  • Operated efficiently in high-volume setting.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Stayed up-to-date on state laws regarding alcoholic beverage services.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Recruited and trained bartenders and barbacks as well as scouted and auditioned performers for various special events.
  • Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Patrolled commercial property and associated parking garage.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to medical emergency involving collapsed patron.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Offered every employee, visitor and customer courteous and professional support.
  • Provided excellent service to guests and employees.
  • Informed violators of applicable rules and removed unauthorized individuals from premises.
  • Resolved complaints and issues involving both guests and employees.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment, including video cameras.
  • Rendered aid to injured and ill individuals and helped paramedics provide more advanced support.
  • Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.
  • Prepared regular written logs and incident report at close of each shift for distribution to corporate office.
  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
  • Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.
  • Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques.
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
Education
Some College (No Degree): Basic Education CoursesGrand Canyon University, City, State
Some College (No Degree): Basic Education CoursesUniversity of WI Parkside, City
June 2003High School DiplomaIndian Trail Academy, City
Community Service

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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66Fair
Resume Strength
  • Completeness
  • Word choice
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Grand Canyon University
  • University of WI Parkside
  • Indian Trail Academy

Job Titles Held:

  • Manager
  • General Manager
  • Corporate Consultant
  • Bartender/Security Guard

Degrees

  • Some College (No Degree) : Basic Education Courses
    Some College (No Degree) : Basic Education Courses
    High School Diploma

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