SEARCH

Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
MANAGER
Professional Summary
Skills
  • Staff management
  • Verbal and written communication
  • Negotiation
  • Operations management
  • Data collection and analysis
  • Business planning
  • Consulting
  • Business Administration
  • Project management
  • Customer-oriented
  • Goal-oriented
  • POS systems knowledge
  • Natural leader
  • Microsoft Excel and Word software
  • Personable
  • Training development aptitude
  • Team building expertise
  • Skilled problem solver
  • Strong interpersonal skills
  • Cash handling and management
  • Motivated team player
  • Detail-oriented
  • Upselling techniques
  • Positive and friendly
  • Money handling abilities
  • Quick learner
  • Planning and Organization
  • Recruiting and interviewing
  • Issue resolution
  • Employee performance evaluations
  • Employee scheduling
  • Sales growth
  • Staff supervision
  • Training
  • Documentation and control
  • Accounts payable and receivable
  • Policy and procedure modification
  • Travel coordination
  • Expense reporting
  • Office management
  • Team leadership
  • Payroll and budgeting
  • Event planning
  • Data entry
  • Recruitment
  • Relationship building
  • Staff training/development
  • Conflict resolution
  • Deadline-oriented
  • Human resources management
  • Consistently meet goals
Work History
October 2019-December 2019Manager | Charlie's Phoenix | Phoenix, AZ
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Maximized performance by monitoring daily activities and mentoring team of 30 associates.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Completed bi-weekly payroll for 30 employees with Microsoft Excel.
  • Supervised 30 employees in fast-paced environment.
  • Established and maintained positive work environment to enhance retention and productivity.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Prepared and recommended long-range plans for events and entertainment purposes.
  • Analyzed and interpreted store trends to facilitate planning.
  • Provided management with feedback regarding employee performance and training needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Developed and maintained relationships with a variety of customers through energetic and attentive service.
  • Performed reviews assessing each employee's performance and developed improvement plans.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Achieved [Result] and [Result] with clear focus on continuous improvement and strategically capitalizing on current market trends.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
  • Analyzed and interpreted store trends with [Software] to facilitate planning.
  • Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
  • Assessed financial statements and [Type] reports to evaluate [Type] performance, develop targeted improvements and implement changes resulting in [Result].
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Conducted weekly inventories of materials and components on work floor.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
  • Trained new employees in specific job requirements.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Cross-trained existing employees in order to maximize team performance.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Hired, trained and mentored staff to maximize effectiveness.
July 2017-September 2019General Manager | Charlie's Chicago | Chicago, IL
  • Ordered office and business supplies, working to minimize cost and maximize productivity.
  • Developed team communications and information for weekly staff meetings and weekly management meetings.
  • Coordinated with management and entertainment team in developing project plans for prioritized initiatives.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Communicated value and position to sales team and developed tools to support selling process.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Determined and recommended methods to address improvement opportunities.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Presented metric reporting and weekly account reviews to corporate team.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Developedexceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Improved quality processes for increased efficiency and effectiveness and growth.
  • Minimized costs and maximized returns resulting in $[Amount][Timeframe] savings.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems, protecting company reputation and loyal client base.
  • Conducted training and change management processes to improve operations.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
  • Developed standard operating procedures and document workflows for current and future process steps.
March 2017-June 2019Corporate Consultant | Charlie's Las Vegas | Las Vegas, NV
  • Managed promotional initiatives and special events to enhance press coverage and boost [Type] numbers.
  • Oversaw and enhanced public relations and fundraising programs.
  • Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
  • Created and implemented fundraising goals, collections policies, security standards and disbursement plans.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Created, modified, and executed weekly business plans to maximize client satisfaction.
  • Worked with management team to resolve problems, improve operations and provide exceptional customer service.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Conducted field visits and met corporate customers for business development.
  • Developed and maintained expense budget to continually decrease expenses.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards.
  • Communicated value and position to sales team and developed tools to support selling process.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Developed team communications and information for weekly meetings.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Collaborated with corporate department on operational support tasks to model importance of group goals.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Presented metric reporting and daily account reviews to on-site management and corporate teams.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Conducted training and change management processes to improve operations.
  • Improved quality processes for increased efficiency and effectiveness.
  • Determined and recommended methods to address improvement opportunities.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Converted community contacts into potential clients through networking, consistency and credibility.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Conceptualized and designed abstract ideas, built plans, and delivered details to CMO.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Calibrated instruments and scales in production area and equipment.
September 2008-March 2017Bartender/Security Guard | Charlie's Phoenix | Phoenix, AZ
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Took customer orders and capitalized on opportunities to sell special beverage options.
  • Poured and prepared mixed drinks for over hundreds customers daily.
  • Operated efficiently in high-volume setting.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Stayed up-to-date on state laws regarding alcoholic beverage services.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Recruited and trained bartenders and barbacks as well as scouted and auditioned performers for various special events.
  • Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Patrolled commercial property and associated parking garage.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to medical emergency involving collapsed patron.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Offered every employee, visitor and customer courteous and professional support.
  • Provided excellent service to guests and employees.
  • Informed violators of applicable rules and removed unauthorized individuals from premises.
  • Resolved complaints and issues involving both guests and employees.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment, including video cameras.
  • Rendered aid to injured and ill individuals and helped paramedics provide more advanced support.
  • Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.
  • Prepared regular written logs and incident report at close of each shift for distribution to corporate office.
  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
  • Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.
  • Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques.
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
Education
Some College (No Degree): Basic Education CoursesGrand Canyon University, Phoenix, AZ
Some College (No Degree): Basic Education CoursesUniversity of WI Parkside, Kenosha, WI
June 2003High School DiplomaIndian Trail Academy, Kenosha, WI
Community Service

add later

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Charlie's Phoenix
  • Charlie's Chicago
  • Charlie's Las Vegas

School Attended

  • Grand Canyon University
  • University of WI Parkside
  • Indian Trail Academy

Job Titles Held:

  • Manager
  • General Manager
  • Corporate Consultant
  • Bartender/Security Guard

Degrees

  • Some College (No Degree) : Basic Education Courses
    Some College (No Degree) : Basic Education Courses
    High School Diploma

Similar Resumes

View All
Manager-resume-sample

Manager

Wendy's of Bowling Green

Austin, Indiana