Manager Resume Example
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MANAGER
Professional Summary
Skills
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Work History
October 2019-December 2019Manager | Gpm Investments | Camden , DE
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maximized performance by monitoring daily activities and mentoring team of 30 associates.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Completed bi-weekly payroll for 30 employees with Microsoft Excel.
- Supervised 30 employees in fast-paced environment.
- Established and maintained positive work environment to enhance retention and productivity.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Prepared and recommended long-range plans for events and entertainment purposes.
- Analyzed and interpreted store trends to facilitate planning.
- Provided management with feedback regarding employee performance and training needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Developed and maintained relationships with a variety of customers through energetic and attentive service.
- Performed reviews assessing each employee's performance and developed improvement plans.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Achieved [Result] and [Result] with clear focus on continuous improvement and strategically capitalizing on current market trends.
- Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
- Analyzed and interpreted store trends with [Software] to facilitate planning.
- Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
- Assessed financial statements and [Type] reports to evaluate [Type] performance, develop targeted improvements and implement changes resulting in [Result].
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Conducted weekly inventories of materials and components on work floor.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
- Trained new employees in specific job requirements.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Cross-trained existing employees in order to maximize team performance.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Hired, trained and mentored staff to maximize effectiveness.
July 2017-September 2019General Manager | Bakers Square | Chicago , IL
- Ordered office and business supplies, working to minimize cost and maximize productivity.
- Developed team communications and information for weekly staff meetings and weekly management meetings.
- Coordinated with management and entertainment team in developing project plans for prioritized initiatives.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Investigated and resolved customer complaints to foster satisfaction.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
- Converted community contacts into potential clients through networking, consistency and credibility.
- Communicated value and position to sales team and developed tools to support selling process.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Determined and recommended methods to address improvement opportunities.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
- Presented metric reporting and weekly account reviews to corporate team.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Improved quality processes for increased efficiency and effectiveness and growth.
- Minimized costs and maximized returns resulting in $[Amount][Timeframe] savings.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems, protecting company reputation and loyal client base.
- Conducted training and change management processes to improve operations.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
- Developed standard operating procedures and document workflows for current and future process steps.
March 2017-June 2019Corporate Consultant | Charlie's Las Vegas | City , STATE
- Managed promotional initiatives and special events to enhance press coverage and boost [Type] numbers.
- Oversaw and enhanced public relations and fundraising programs.
- Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
- Created and implemented fundraising goals, collections policies, security standards and disbursement plans.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Created, modified, and executed weekly business plans to maximize client satisfaction.
- Worked with management team to resolve problems, improve operations and provide exceptional customer service.
- Monitored social media and online sources for industry trends.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Conducted field visits and met corporate customers for business development.
- Developed and maintained expense budget to continually decrease expenses.
- Received incoming calls and messages and addressed or triaged phone requests.
- Collaborated with materials purchasing specialist to meet production requirements and quality standards.
- Communicated value and position to sales team and developed tools to support selling process.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Investigated and resolved customer complaints to foster satisfaction.
- Developed team communications and information for weekly meetings.
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
- Collaborated with corporate department on operational support tasks to model importance of group goals.
- Managed logistics operations to meet customer expectations and financial standards and policies.
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
- Presented metric reporting and daily account reviews to on-site management and corporate teams.
- Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
- Conducted training and change management processes to improve operations.
- Improved quality processes for increased efficiency and effectiveness.
- Determined and recommended methods to address improvement opportunities.
- Equipped and organized facility to comply with company strategy for online and offline quality controls.
- Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Converted community contacts into potential clients through networking, consistency and credibility.
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Conceptualized and designed abstract ideas, built plans, and delivered details to CMO.
- Developed standard operating procedures and document workflows for current and future process steps.
- Calibrated instruments and scales in production area and equipment.
September 2008-March 2017Bartender/Security Guard | Charlie's Phoenix | City , STATE
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Took customer orders and capitalized on opportunities to sell special beverage options.
- Poured and prepared mixed drinks for over hundreds customers daily.
- Operated efficiently in high-volume setting.
- Set up glassware, liquor and other necessary supplies for special events.
- Stayed up-to-date on state laws regarding alcoholic beverage services.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Recruited and trained bartenders and barbacks as well as scouted and auditioned performers for various special events.
- Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to medical emergency involving collapsed patron.
- Remained flexible in rapidly changing environments and adapted to developing situations.
- Offered every employee, visitor and customer courteous and professional support.
- Provided excellent service to guests and employees.
- Informed violators of applicable rules and removed unauthorized individuals from premises.
- Resolved complaints and issues involving both guests and employees.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment, including video cameras.
- Rendered aid to injured and ill individuals and helped paramedics provide more advanced support.
- Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.
- Prepared regular written logs and incident report at close of each shift for distribution to corporate office.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.
- Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques.
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
Education
Some College (No Degree): Basic Education CoursesGrand Canyon University, City, State
Some College (No Degree): Basic Education CoursesUniversity of WI Parkside, City
June 2003High School DiplomaIndian Trail Academy, City
Community Service
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Resume Overview
School Attended
- Grand Canyon University
- University of WI Parkside
- Indian Trail Academy
Job Titles Held:
- Manager
- General Manager
- Corporate Consultant
- Bartender/Security Guard
Degrees
- Some College (No Degree) : Basic Education Courses
Some College (No Degree) : Basic Education Courses
High School Diploma
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