Manager Resume Example Luck Golf Course

MANAGER

https://studio31photography.myportfolio.com/

Professional Summary

Talented Supervisor/Manager with excellent issue and conflict resolution skills, bringing more than 20 years of experience driving team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback. Proficient manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in POS systems, Word, Excel, Power Point Presentations, scheduling and xcellent customer skills .

In addition to Management in the golf industry, I have 15 years experience in a Salon setting, managing appointments, bookkeeping, nail services and pedicure services including gel polish, acrylic and dipped nails. Providing excellent sanitary conditions for all of my clients with this being my top priority.

Skills

Budgeting
Staff management
Business analysis
Project management
Financial management
Business Administration
Verbal and written communication
Sales and marketing
Job inspections
Consulting
Operations management
Negotiation
Business development
Data collection and analysis
POS systems expert
Quick learner
Active listening skills
Retail sales
Merchandising
Positive and friendly
Credit card processing

Cash flow management
Employee relations
MS Office Suite
Credit card transactions
Planning and Organization
POS systems knowledge
Computer literate
Personable
Multi-line phone talent
Exceptional time management skills
Client relations strength
Cash handling and management
Detail-oriented
Team building expertise
Customer-oriented
Motivated team player
Stocking
People-oriented
Money handling abilities
Strong interpersonal skills
Goal-oriented

Work History

ManagerLuck Golf Course - LUCK, WI05/2013 - Current

Performed reviews assessing each employee's performance and developed improvement plans.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Trained and guided team members to maintain high productivity and performance.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Recruited and developed 20 employees for each department.
Directed staff of 20 personnel and managed budget including but not limited to annual payroll, inventory levels including stock in apparel, kitchen items, office supplies etc.
Conducted scheduled and impromptu evaluations to assess work performance.
Scheduled all employees hours throughout the season in many different areas.
Reported all minutes of each meeting to the Village Office in a timely manner.
Analyzed and interpreted store trends with AIMSI to facilitate planning.
Reconciled daily sales transactions to balance and log day-to-day revenue with AIMSI.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Provided management with feedback regarding employee performance and training needs.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Prepared quotes for new products and services and composed budgets.
Established and maintained positive work environment to enhance retention and productivity.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Hired, trained and mentored staff to maximize effectiveness.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

ManicuristStudio 31 - LUCK, Wisconsin02/2005 - Current

Maintained master appointment calendar covering all customer visits, employee schedules and special events.
Prepared nail beds and cuticles, shaped nails and applied polish during both manicure and pedicure services.
Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
Grew repeat client base.
Followed pre-assigned opening and closing procedures for each spa station to keep areas properly sanitized and ready for next client.
Responded to customer requests and concerns about gel application and nail art designs.
Consistently received positive feedback from guests on performance reviews.
Maintained clean and orderly work area, disinfecting tools, wiping down surfaces and organizing supplies daily.
Promoted salon-exclusive products to increase retail sales.
Maintained solid knowledge base of all spa and resort productsand services.
Anticipated spa and salon guest concerns and addressed in direct fashion.
Inventoried, ordered and stocked salon product line.
Handled guest complaints calmly and professionally.
Directed telephone calls to appropriate departmental personnel.
Communicated all client reservations to appropriate staff.
Cleaned salon according to State of Wisconsin safety and sanitary regulations.
Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
Consistently followed all required protocols for scheduling appointments.
Maintained front desk workstation by keeping it clean and organized.
Offered appointment information updates and rescheduling to guests.
Prepared all items for photo shoots by removing tags, buffing surfaces and arranging layouts.

Store AssistantHoliday Stationstores Inc. - Luck, WI11/2004 - 06/2012

Helped customers find merchandise and assisted with sizing and accessories.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Kept on top of changes to store products and promotions to maintain strong sales.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Greeted customers entering store, offering assistance with all requirements.
Answered questions about store policies and concerns to support positive customer experiences.
Remained calm and composed in tense situations involving angry or upset customers.
Greeted customers, helped locate merchandise and suggested suitable options.

Education

High School DiplomaAmery High School - Amery, WI03/1987

ManicuristWITC - Rice Lake, WI02/2004

Business ManagementRasmussen College - Lake Elmo, MN

Crocheting

I have been crocheting for years. I love to crochet baby blankets, scarves, hats and I am learning (from my very talented daughter) how to crochet more detailed items.

Resume Overview

Companies Worked For:

Luck Golf Course
Studio 31
Holiday Stationstores Inc.

School Attended

Amery High School
WITC
Rasmussen College

Job Titles Held:

Manager
Manicurist
Store Assistant

Degrees

High School Diploma
Manicurist
Business Management

Manager Resume Example

Resume Score: 80%

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