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manager cashier manager resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

I am a very hard worker. I am a quick learner. I am friendly, outgoing, trustworthy and very eager to learn new things. I am a dedicated employee who thrives on being efficient in everything I do. I do not like to be late or call off for any shift. I am very reliable. I would like the chance to work with you to learn new things!

Hardworking manager offering 5 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Skills
  • Point of sale systems
  • Merchandising
  • Quality Assurance
  • Employee management
  • Creating store processes
  • Store growth planning
  • Leadership development
  • Maintenance & Repair
  • Relationship building
  • Team building
  • Friendly, positive attitude
  • Collaboration
  • Customer outreach
Experience
03/2017 to Current
Manager/Cashier Manager Lithia Motors Lockhart, FL,
  • Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Built and maintained working relationships with peers and upper management.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Verified customer identification for alcohol or tobacco purchases.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Managed employee scheduling by factoring in forecasted customer levels and labor cost controls.
01/2016 to 09/2016
Cashier Ace Hardware Clarkston, MI,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Processed [Number] transactions per day with exceptional accuracy.
01/2008 to 12/2011
Manager McDonald's Restaurant City, STATE,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Supervised staff performing daily activities.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Conducted regular evaluations and addressed performance concerns directly with employees.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Set challenging yet attainable goals to encourage continuous staff development.
  • Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost [Result].
  • Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Education and Training
Expected in 06/2002 to to
High School Diploma:
Minford High School - Minford, OH
GPA:
Expected in 06/2002 to to
: Phlebotomy
Scioto County Career Technical Center - Lucasville, OH
GPA:
Expected in 06/2001 to to
: Nurse Assisting
Scioto County Career Technical Center - Lucasville, OH
GPA:

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Resume Overview

School Attended

  • Minford High School
  • Scioto County Career Technical Center
  • Scioto County Career Technical Center

Job Titles Held:

  • Manager/Cashier Manager
  • Cashier
  • Manager

Degrees

  • High School Diploma

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