Motivated Manager looking to take talents and 5 years of experience to new food and beverage service role with growth potential. Talent for calmly managing fast-paced, high-volume work with continuous demands. Positive, upbeat and professional attitude toward workers, managers and guests. Dedicated to customer loyalty and delivering exceptional service in every encounter. History of satisfying customers with fast delivery of delicious food and tasty beverages. Clear communicator and strong collaborator with great problem-solving abilities. Pays attention to customers' preferences, learns regulars and expertly upsells food and beverage items. Handles stress well and quickly flexes with changing directives.
Skills
Conflict and Complaint Resolution
Transactions and Cash Handling
Able to Lift 30 Pounds
Multitasking and Prioritization
Inventory Management
ServSafe Certified
Work History
Manager/Carhop Server, 08/2016 - 09/2021 Sonics Drive In – City, STATE,
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Cultivated warm relationships with regular customers.
Increased sales significantly by upselling higher-end products to customers.
Used slow periods to restock supplies, ice, trays and delivery bags.
Processed orders and sent to kitchen employees.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Kept track of event finances, initial deposits, due payments and final balances.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cook/ Stocker, 08/2020 - 12/2020 Kumar's Country Store – City, STATE,
Assisted chef with planning easy but elegant appetizers to spark customer interest.
Communicated closely with servers to fully understand special orders for customers.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Ordered and received products and supplies to stock kitchen areas.
Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Inspected appliances, commercial fryers, and ovens to verify proper working order.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Health Care, 05/2019 - 12/2019 Home Health Care Aid – City, STATE,
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Assisted patients with therapy exercises as specified by care team.
Complied with company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Maintained clean, safe and well-organized patient environment.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Obtained client medical history, medication information, symptoms and allergies.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Completed dusting, washing dishes, laundry and vacuuming for patients.
Assistant Horse Trainer, 06/2017 - 07/2017 Jamie's Horse Train And Rescue – City, STATE,
Prepared horses for specific competitions or tasks.
Scheduled farrier and vet appointments regularly.
Accustomed animals to training team members and established processes with strategic contact and firm but soothing tones.
Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
Acclimated every animal to feel of different harnesses and equipment by steadily increasing touches and overall use.
Worked with ranch hands to clean stables and riding areas.
Taught students show jumping, eventing and dressage, drilling technique and driving improvement through constructive criticism.
Advised students on standard riding gear, proper use and basic care and maintenance.
Rode horses in training sessions and provided feedback on track performance.
Fit gear for horses and specific riders.
Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
Education
High School Diploma: , Expected in 05/2018 - Venus High School - Venus, TX GPA:
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