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Manager Resume Example

Resume Score: 80%

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MANAGER
Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Hardworking and reliable restaurant worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments.

Skills
  • High-volume dining
  • Dining customer service
  • Relationship management
  • Service prioritization
  • Table setting arrangements
  • Seating assignment preparation
  • Menu knowledge
  • Dish preparation
  • Price memorization
  • Check payment processing
  • Cash drawer balancing
  • Credit and cash transactions
  • Returns and exchanges
  • Issue resolution
  • Merchandise restocking
  • Customer greeting
  • Training and mentoring
  • Safe food handling
  • Training
  • Conflict resolution
  • Problem resolution
  • Organizational skills
  • Critical thinking
  • Bilingual
Experience
Manager, alfredos pizzeria, January 2016-CurrentPlano, TX
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Helped out in various capacities on line when restaurant was extremely busy or when employees were absent.
  • Monitored inventory to maintain proper supply level.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Contributed to development, planning and completion of project initiatives.
  • Informed customers of delayed food items and offered estimated times to fill orders.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Provided customer service to over 65 customers per day by inputting orders, processing credit and cash transactions and responding to questions and concerns.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Built pizzas using proper amount of dough and quantities of toppings according to specifications.
Receptionist, dove dental, September 2019-April 2020Allen, TX
  • Answered and managed incoming calls and emails.
  • Arranged documents for insurance claims.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Verified, updated and entered patient information into system.
  • Collected payments from patients and arranged payment schedules.
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Server, Sahara Restaurant, February 2018-December 2019Dallas, TX
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Calculated charges, issued table checks and collected payments from customers.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Greeted newly seated guests quickly and efficiently.
Cashier/Drive-Thru Cashier, Taco Cabana, January 2014-July 2015Allen, TX
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Kept drive-thru station well-stocked and organized to meet all customer needs.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Education and Training
High School DiplomaAllen High School, , AllenTXJune 2014
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Resume Overview

Companies Worked For:

  • alfredos pizzeria
  • dove dental
  • Sahara Restaurant
  • Taco Cabana

School Attended

  • Allen High School

Job Titles Held:

  • Manager
  • Receptionist
  • Server
  • Cashier/Drive-Thru Cashier

Degrees

  • High School Diploma

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