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Manager Resume Example

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MANAGER
Professional Summary

Accomplished Manager with experience managing and motivating customer service professionals to achieve and surpass company targets. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Equips employees to meet goals by building collaborative and skill-based culture.

Skills
  • Operations management and decision making
  • Sales and marketing
  • Verbal and written communication
  • Data collection and analysis
  • Business planning & analysis
  • Budgeting
  • Customer-oriented
  • Skilled problem solver
  • Active listening skills
  • Natural leader
  • Customer expectations management
  • Employee relations and staff management
  • Sales forecasting
  • Relationship building
  • Outstanding Customer Service
  • Professional Manner
  • Customer Inquiries
  • Proficient In Ms Office
  • Facility Maintenance
  • Power Point
  • Customer Service Excellence
  • Customer expectations management
  • Employee relations and staff management
  • Sales forecasting
  • Relationship building
  • Customer expectations management
  • Employee relations and staff management
  • Sales forecasting
  • Relationship building
  • Customer expectations management
  • Employee relations and staff management
  • Sales forecasting
  • Relationship building
Work History
Manager04/2019 to CurrentFirst Watch Restaurants, Loveland , CO
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions. Consistently saved 1-2% on day labor each week.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. Regularly achieving 4.5 out of 5 score for customer satisfaction.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Provided management with feedback regarding employee performance, training needs, and building maintenance needs.
  • Interviewed, selected, and onboarded new hires.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Solution Center Specialist08/2014 to 12/2018Erickson Living, Tinton Falls , NJ
  • Supported 3,000 business advisors company wide through phone, email, and chat
  • Provided resolutions to issues that prevented or complicated Quote-to-Cash process as reported through communications from business advisors, sales management, marketing management and other teams.
  • Worked with multiple internal departments to determine best resolution to issues in sales department.
  • Oversaw business advisors throughout order writing process.
  • Responsible for moderate, systems and product, training of business advisors during and after selling process.
  • Created of job aids and reference material for both support staff and business advisors.
  • Participated in creation and dissemination of Salesforce training
Server Trainer08/2016 to 03/2018Scotty's Brewhouse, City , STATE
  • Orchestrated positive customer experiences at all stages by overseeing every area of server operations.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Provided continuous evaluation and feedback to 60 plus server employees.
Subject Matter Expert & Trainer07/2013 to 06/2014Xerox Corporation, City , STATE
  • Trained new employees on technical and product knowledge.
  • Managed Success Bay for Customer Service Representatives that need extra attention and assistance. Agents below 60% quality score were brought into Success Bay and were coached to pull them up to above 80% throughout 4-week program.
  • Implemented programs that will ensure team satisfaction and productivity.
  • Participated in weekly calibrations to ensure management teams were comparable in auditing techniques and scoring.
Education
Colorado State University, City, StateMaster of Arts, Human Resource Management, 05/2019
  • Member of Delta Mu Delta, International Honor Society for Business
  • Member of Sigma Beta Delta, International Honor Society for Business, Management, and Administration
  • Member of Golden Key International Honor Society
  • Graduated as a Distinguished Scholar with a 4.0 GPA
  • Specialized in Information Technology
University of Northern Colorado, City, StateBachelor of Arts, Applied Sociology, 05/2014
  • Member of Alpha Kappa Delta, International Honor Society of Sociology
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Your resume earned a perfect score!

Excellent work! Many factors go into creating a strong resume and this sample resume has checked all the boxes. Great job!

100Excellent
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Target job
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Colorado State University
  • University of Northern Colorado

Job Titles Held:

  • Manager
  • Solution Center Specialist
  • Server Trainer
  • Subject Matter Expert & Trainer

Degrees

  • Master of Arts , Human Resource Management 05/2019
    Bachelor of Arts , Applied Sociology 05/2014

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