Manager Resume Example

MANAGER

Professional Summary

Accomplished Manager with experience managing and motivating customer service professionals to achieve and surpass company targets. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Equips employees to meet goals by building collaborative and skill-based culture.

Skills

Operations management and decision making
Sales and marketing
Verbal and written communication
Data collection and analysis
Business planning & analysis
Budgeting
Customer-oriented
Skilled problem solver
Active listening skills
Natural leader
Customer expectations management
Employee relations and staff management
Sales forecasting
Relationship building
Outstanding Customer Service

Professional Manner
Customer Inquiries
Proficient In Ms Office
Facility Maintenance
Power Point
Customer Service Excellence
Customer expectations management
Employee relations and staff management
Sales forecasting
Relationship building
Customer expectations management
Employee relations and staff management
Sales forecasting
Relationship building

Customer expectations management
Employee relations and staff management
Sales forecasting
Relationship building

Work History

Manager04/2019 to CurrentFirst Watch Restaurants, Loveland , CO

Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions. Consistently saved 1-2% on day labor each week.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. Regularly achieving 4.5 out of 5 score for customer satisfaction.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Provided management with feedback regarding employee performance, training needs, and building maintenance needs.
Interviewed, selected, and onboarded new hires.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

Solution Center Specialist08/2014 to 12/2018Erickson Living, Tinton Falls , NJ

Supported 3,000 business advisors company wide through phone, email, and chat
Provided resolutions to issues that prevented or complicated Quote-to-Cash process as reported through communications from business advisors, sales management, marketing management and other teams.
Worked with multiple internal departments to determine best resolution to issues in sales department.
Oversaw business advisors throughout order writing process.
Responsible for moderate, systems and product, training of business advisors during and after selling process.
Created of job aids and reference material for both support staff and business advisors.
Participated in creation and dissemination of Salesforce training

Server Trainer08/2016 to 03/2018Scotty's Brewhouse, City , STATE

Orchestrated positive customer experiences at all stages by overseeing every area of server operations.
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Taught servers to memorize menu ingredients and provide information on preparation methods.
Created, updated and implemented training plans in collaboration with restaurant management.
Provided continuous evaluation and feedback to 60 plus server employees.

Subject Matter Expert & Trainer07/2013 to 06/2014Xerox Corporation, City , STATE

Trained new employees on technical and product knowledge.
Managed Success Bay for Customer Service Representatives that need extra attention and assistance. Agents below 60% quality score were brought into Success Bay and were coached to pull them up to above 80% throughout 4-week program.
Implemented programs that will ensure team satisfaction and productivity.
Participated in weekly calibrations to ensure management teams were comparable in auditing techniques and scoring.

Education

Colorado State University, City, StateMaster of Arts, Human Resource Management, 05/2019

Member of Delta Mu Delta, International Honor Society for Business
Member of Sigma Beta Delta, International Honor Society for Business, Management, and Administration
Member of Golden Key International Honor Society
Graduated as a Distinguished Scholar with a 4.0 GPA
Specialized in Information Technology

University of Northern Colorado, City, StateBachelor of Arts, Applied Sociology, 05/2014

Member of Alpha Kappa Delta, International Honor Society of Sociology

Resume Overview

School Attended

Colorado State University
University of Northern Colorado

Job Titles Held:

Manager
Solution Center Specialist
Server Trainer
Subject Matter Expert & Trainer

Degrees

Master of Arts , Human Resource Management 05/2019
Bachelor of Arts , Applied Sociology 05/2014

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