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Manager Resume Example

Resume Score: 80%

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P
MANAGER
Summary
Skills
  • Serbian is my first language
  • I'm a quick learner
  • Learning new computer programs comes relatively easy to me
  • Being OCD keeps me wanting to do the best at everything I do
  • I'm very encouraging and motivational
  • Sales Techniques
Experience
Manager
Largo, FLJoella's Hot Chicken/Aug 2020 to Current
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Assigned tasks to associates to fitskill levels and maximize team performance.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Extended existing customer relationships through extensive
  • Bring maximum customer satisfaction
  • Communication and tried-and-true marketing strategies.
Salesperson
Seminole, FLPurple Haze Tobacco/Jun 2020 to Aug 2020
  • Gathered information from clients to create solutions that achieved business needs and desires.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Brought motivation and energy to sales floor, creating positive and fun atmosphere.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Scheduled recategorization of merchandise to maintain corporate compliance and satisfy shelf standards.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Supported training and development of new staff on company policy, procedures and sales tactics.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Expanded client bases by offering exceptional customer service and telecommunication skills.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Hostess
St. Petersburg, FLThe Moon Under Water/Oct 2019 to Mar 2020
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered telephone to provide dining information and take party reservations.
  • Notified server after seating parties in section to facilitate prompt service.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education and Training
High School DiplomaSt. Petersburg High SchoolMay 2020Saint Petersburg, FL

• maintained great grades on top of being in all honors and AP classes

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Resume Overview

Companies Worked For:

  • Joella's Hot Chicken
  • Purple Haze Tobacco
  • The Moon Under Water

School Attended

  • St. Petersburg High School

Job Titles Held:

  • Manager
  • Salesperson
  • Hostess

Degrees

  • High School Diploma

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