Manager Resume Example Arby's, Llc

MANAGER

Summary

Skills

Serbian is my first language
I'm a quick learner
Learning new computer programs comes relatively easy to me

Being OCD keeps me wanting to do the best at everything I do
I'm very encouraging and motivational
Sales Techniques

Experience

Manager
Portland , ORArby's, Llc/Aug 2020 to Current

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Assigned tasks to associates to fit skill levels and maximize team performance.
Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Extended existing customer relationships through extensive
Bring maximum customer satisfaction
Communication and tried-and-true marketing strategies.

Salesperson
Aurora , COPetco/Jun 2020 to Aug 2020

Gathered information from clients to create solutions that achieved business needs and desires.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Brought motivation and energy to sales floor, creating positive and fun atmosphere.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Scheduled recategorization of merchandise to maintain corporate compliance and satisfy shelf standards.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Supported training and development of new staff on company policy, procedures and sales tactics.
Maintained accurate and attractive merchandise displays to maximize purchases.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Maintained current store, product and promotional knowledge to drive consistent sales.
Expanded client bases by offering exceptional customer service and telecommunication skills.
Assisted in training of new hires on organizational procedures, policies and sales techniques.
Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Hostess
Greenwood , SCSelf Regional Healthcare/Oct 2019 to Mar 2020

Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Monitored dining area to assess server capacity and estimate wait times.
Answered telephone to provide dining information and take party reservations.
Notified server after seating parties in section to facilitate prompt service.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Enhanced guests' experiences by fulfilling special requests during visits.
Accommodated guests with children and special needs to promote comfortable dining experience.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Answered customers' questions about hours, seating, current wait time and other information.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Education and Training

High School DiplomaSt. Petersburg High SchoolMay 2020City, State

• maintained great grades on top of being in all honors and AP classes

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Manager Resume Example

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