manager resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Skills
Mathematical Calculation and Reasoning
Project Management
Key Performance Indicators (KPIs)
Team Member Motivation
Problem Anticipation and Resolution
Money Transfers
Employee Coaching and Motivation
Motivating Performers
Food and Beverage Management
Priority Management
Management Training
Hiring and Onboarding
Administrative Management
Strategic Planning
Daily Operations Management
Managing Employee Relations
Managing Laborers
Payroll Verification
Sales Tracking
Business Leadership
Deposit Verification
Department Oversight
Managing Cash Register
Safe Work Methods
Shift Coverage
Supervising Employees
Employee Performance Management
Store Opening and Closing Procedures
Daily Transactions Review
Data Recovery
Positive Learning Environment
Leadership
Education
L.E. Fletcher Technical Community CollegeSchriever, LAExpected in 05/2023 ā āAssociate of Science:Business Administration And Management - GPA:
Work History
Spectrum Health - Manager Fremont, MI, 11/2022 - Current
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and maintained relationships with customers and suppliers through account development.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Approved regular payroll submissions for employees.
Applied customer feedback to develop process improvements and support long-term business needs.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Conducted monthly inventories of raw materials and components on work floor.
Recorded inventory sales into organization's weekly income report.
Met with potentials clients and gave quotes on services and general wedding costs.
Assisted in scheduling bands, caterers and photographers.
Greeted customers, helped locate merchandise and suggested suitable options.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Listened to customer needs and desires to identify and recommend optimal products.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Displayed merchandise by arranging in appealing ways to boost sales.
Built customer loyalty and retention by delivering excellent shopping experiences.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Athenos Greek & Lebanese Cafe - Server Shift Leader City, STATE, 02/2016 - 06/2019
Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Managed scheduling for 8 servers, maintaining adequate staffing levels while accounting for personal employee needs.
Led team of servers to consistently meet customer service and sales targets.
Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
Welcomed and greeted guests before presenting special menu items to clients.
Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
Motivated staff to perform at peak efficiency and quality.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.