Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Skills
Staff Management
Managing Terminations
Issue and Conflict Resolution
Employee Coaching and Motivation
Food and Beverage Management
Performance Tracking and Evaluations
Managing Reception
Scheduling and Coordinating
Managing Employee Relations
Administration and Reporting
Overseeing Employees
Team Leadership
Excellent multi-tasking skills
Work History
10/2020 to Current
ManagerL&T Infotech – Phoenix, AZ,
Greet members and guest promptly, enthusiastically, and with a smile to create a friendly and positive entrance into the studio.
Conduct telephone inquires/follow-up calls/customer care calls.
Sell memberships and build value with every interaction.
Book and edit member and guest appointments via MindBody.
Maintain daily contact and follow-up logs.
Responsible for accurately processing credit card transactions.
Help maintain an organized and clean studio, lobby and front desk area.
Train, motivate, direct, coach and evaluate all studio staff, creating and maintaining a team that is highly personable, client-oriented and committed to achieving and exceeding both the studio and company sales goals.
Responsibilities and Duties: Communicate and exude SweatHouz Brand principles in everything you do.
Provide high level customer service and exceptional hospitality to SweatHouz clients, handling client issues and concerns in a positive and timely manner.
Maintain the SweatHouz distinct culture and community.
Work closely with the staff on the implementation of standard operating policies and procedures designed to accommodate the rapid growth objectives of our organization.
Develop awesome partnerships in your community to develop awareness. Cleaning off the sauna suites and laundry of towels after every session. Maintaining a clean studio at all times, both front of house, sauna suites and back of house.
Exhibit leadership by mentoring sales associates to provide high level customer service and preform all assigned duties. Responsible for supporting all studio-level purchasing, receiving, and supply inventory.
10/2019 to 10/2020
Studio ManagerFanatics Inc – Clarion, IA,
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Developed and maintained relationships with customers and suppliers through account development.
Applied customer feedback to develop process improvements and support long-term business needs.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Completed point of sale opening and closing procedures.
Supervised guests at front counter, answering questions regarding products.
Conducted Cryo sessions with clients
Manage scheduling/booking appointments
Maintain upkeep of studio
09/2018 to 10/2019
Nutrition ConsultantState Of Colorado – Denver, CO,
Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
Managed multiple nutritional educational groups to increase client nutrition knowledge.
Provided appropriate follow-up according to patient's individual treatment goals and referred patients to outpatient and community services as appropriate.
Educated clients about long-term health benefits of balanced diets and exercise programs.
Prepared nutritional protein shakes and teas.
01/2015 to 09/2018
Office ManagerData Robot – Hartford, CT,
Maintained computer and physical filing systems.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Transferred and directed phone calls, guests and mail to correct staff members.
Authored clear and professional business documents.
Faxed/printed/filed documents
Sent out letters to clients
Wrote insurance quotes
Created new policies for clients
Made policy payments for clients
Solved problems timely and effectively, ensuring customer satisfaction.
Interact with clients to service requests and handle paperwork
Supervise office staff
Utilization of all office equipment to complete various tasks of running office smoothly
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
Education
Expected in to to
Bachelors : Psychology/Nursing Kennesaw State University - Kennesaw, GA GPA:
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