manager resume example with 12 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Issue and conflict resolution
Staff development
Brand management
Project management
Detail-oriented
Organized
Fluent in English & Spanish
Employee scheduling
Personnel training and development
Inventory control procedures
Time management
Dependable and reliable
Cash handling accuracy
Effective team player
MS Office proficient
Excellent multi-tasker
Performance improvements
Communication skills
Budgeting and cost control strategies
Experience
Manager, 02/2023 - Current Raising Cane's – San Bernardino, CA,
Manage day-to-day operations, including supervision and assignment delegation for team.
Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
Work with vendors to establish strong relationships and maintain proper inventory supplies.
Reconcile daily transactions, balance cash registers and deposit restaurant's earnings at bank.
Train employees on correct cooking techniques, safety standards and performance strategies.
Keep kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Interview, hire, and supervise back of house staff.
Uphold restaurant standards for food and beverage quality, team member engagement,
financial goals, standard operating procedures and guest experiences. Optimize profits by
controlling food, beverage and labor costs by establishing portion control and quality standards.
Establish and enforce standards of personnel performance and service to provide customers with
consistent and positive experiences. Motivate staff through acknowledgment of hard work,
achievements and instill accountability while leading by example.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or
service.
Complete side work tasks, including restocking condiments and cleaning refrigerators. Record
customer orders and communicate clearly to confirm each order.
Completed opening, closing and shift change tasks to promote store efficiency.
District Manager, 01/2022 - 01/2023 Related Companies – Mount Vernon, NY,
Prepared locations for audits by analyzing marketing and inventory reports.
Responsible for the restaurants daily operations and financial performance in accordance with
all established guidelines and budgets. Produced financial and operational reports on a daily,
weekly, monthly, and quarterly basis. Ensure that all department goals are met and kept in
alignment with the restaurants needs and supports the Regional Manager by completing
projects as directed.
Responsible for Regional management training and certification.
Investigate and resolve food quality and service complaints.
Inspects dining areas, food receiving, preparation, production, and storage areas to ensure that
health and safety regulations are adhered to.
Completion of performance reviews and recommendations for the promotion, hiring, and
advancement of all salaried unit personnel. Oversee and execute training and development of
all team members.
Manager, 04/2017 - 12/2021 Raising Cane's – Tucson, AZ,
Manage day-to-day operations, including supervision and assignment delegation for team.
Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
Work with vendors to establish strong relationships and maintain proper inventory supplies.
Reconcile daily transactions, balance cash registers and deposit restaurant's earnings at bank.
Train employees on correct cooking techniques, safety standards and performance strategies.
Keep kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Interview, hire, and supervise back of house staff.
Uphold restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences. Optimize profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Establish and enforce standards of personnel performance and service to provide customers with consistent and positive experiences. Motivate staff through acknowledgment of hard work, achievements and instill accountability while leading by example.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Complete side work tasks, including restocking condiments and cleaning refrigerators. Record customer orders and communicate clearly to confirm each order.
Completed opening, closing and shift change tasks to promote store efficiency.
Multi-Unit Manager/ Training Manager, 03/2011 - 04/2017 Pizza Hut – City, STATE,
Responsible for the restaurants daily operations and financial performance in accordance with all established guidelines and budgets. Produced financial and operational reports on a daily, weekly, monthly, and quarterly basis. Ensure that all department goals are met and kept in alignment with the restaurants needs and supports the Regional Manager by completing projects as directed.
Completion of performance reviews and recommendations for the promotion, hiring, and advancement of all salaried unit personnel. Oversee and execute training and development of all team members.
Ensure that the scheduling of all personnel meets the restaurants needs and is in alignment with the Unit's forecasted labor and predetermined budget and ensures that each departments labor cost is maintained daily.
Responsible for the restaurant adhering to all corporate guidelines to maintain operations, food quality and patron satisfaction. Supervise inventory, estimating food and beverage cost, and monitoring purchasing and receiving.
Supervised cleaning and maintenance of equipment. Arrange repairs, contracts, and other services.
Investigates and resolves food quality and service complaints.
Inspects dining areas, food receiving, preparation, production, and storage areas to ensure that health and safety regulations are adhered to.
Responsible for Regional management training and certification.
Support Area Supervisor with training and development of Management staff including General Managers.
Supports Region Supervisor with restaurant audits and provides action plans to ensure stores meet company standards.
Supervised 3 stores directly for 6 months for development into a new role.
1 year area manager training/development.
Education and Training
: Business Management, Expected in - Lone Star Community College - , GPA: Status -
Graduate: Business Management, Expected in 2008 - Klein Forest High School - , GPA: Status -
Accomplishments
SERVSAFE Certified
Recognition for excelling food safety audits, positive P&L statement, and HQSC Audits.
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