manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated Manager with 14 years of experience and record of success in Blood Banking industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

  • Sales Techniques
  • Project management
  • Staff development
  • Capital improvement planning
  • Issue and conflict resolution
  • Key accounts and territory management
  • Teambuilding
  • Critical thinking
Manager, 09/2007 - 04/2021
Buffalo Wild Wings Boynton Beach, FL,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Set challenging yet attainable goals to encourage continuous staff development.
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
Lab Technician, 06/2007 - 08/2007
Sherwin-Williams Trenton, MI,
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
  • Limited discrepancies by accurately handling, storing, transporting and submitting urinalysis samples.
Office Assistant, 09/2003 - 06/2007
Health Alliance Of Hudson Valley Poughkeepsie, NY,
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Documented and routed business correspondence to manage office paperwork.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Received and screened high volume of internal and external communications.
Shift Supervisor, 02/2001 - 09/2003
Ace Hardware Thousand Oaks, CA,
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
Education and Training
Certification: CNA, Expected in 06/2007
Care Giving Training School - Honolulu, HI,
Status -
: Liberal Arts And General Studies, Expected in
Leeward Community College - Pearl City, HI,
Status -
High School Diploma: , Expected in 12/2000
Youth Challenge Academy - Ewa Beach, HI,
Status -
  • Created highly effective new Cheers for Peers program that significantly impacted efficiency and improved operations within organization.
  • Consistently maintained high customer satisfaction ratings.
  • Attended and graduated from Leadership Rockford supported by Rockford Chamber of Commerce.
  • Apart of a national leadership committee for ABC (America Blood Centers) for over 1 year

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Resume Overview

School Attended

  • Care Giving Training School
  • Leeward Community College
  • Youth Challenge Academy

Job Titles Held:

  • Manager
  • Lab Technician
  • Office Assistant
  • Shift Supervisor


  • Certification
  • Some College (No Degree)
  • High School Diploma

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