Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Flexible hard worker ready to learn and contribute to team success.

Effective Professional with 15 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.

Manager, -
The Hertz Corporation Brooklyn Center, MN,
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Facilitated month-end journal entries, account reconciliation and invoicing using Quickbooks.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in all store operations.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
Secretary, -
Mdu Resources Group, Inc. Bemidji, MN,
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Managed multiple calendars and contacts within Microsoft works.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Processed accurate payroll for 60 staff and submitted direct deposits with Quickbooks.
  • Planned and executed corporate meetings, lunches and special events for groups of 60 + employees.
  • Supported building projects with effective scheduling, document coordination and resource coordination.
  • Assisted with answering phones, filing paperwork, entering data and scheduling to support operations department.
  • Performed tasks to aid in research projects including collecting and entering data and assisting with analyzing data and preparing reports and manuscripts.
Manager of Operations, -
Electronic Arts Stockholm, ME,
  • Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Performed timely and budget-complying project management on multi-faceted issues.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Coordinated customer inspection clinic for retail customers to meet with vehicle line product and brand managers.
  • Staff development
  • Project management
  • Sales Techniques
  • Marketing
  • Key accounts and territory management
  • Salesforce Management
  • Issue and conflict resolution
  • Contract development and management
  • Leadership
  • Customer service
  • People skills
  • Troubleshooting
  • Supervision
  • Systems and automation applications
  • Inbound and outbound calls
  • Consumer behavior
  • Performance-driven
  • Product and service understanding
  • Account updates
  • Skilled negotiator
  • Warm calling
  • Problem resolution
  • Multitasking
  • Organization
  • Relationship building
  • Computer skills
  • First Aid/CPR
  • Script use
  • Account management
  • Data entry
  • Training and development
  • High-energy attitude
  • Customer relations
  • Data evaluation
  • Technologically savvy
  • Report generation
  • Inbound and Outbound Calling
  • Business development understanding
  • Conflict mediation
  • Microsoft Office expertise
  • Office equipment proficiency
  • Customer support
  • Customer communications
  • System documentation
  • Resolving issues
  • Analytical abilities
  • Professional telephone voice
  • Data gathering
  • Training experience
  • Account updating
  • Quality control
  • Call control skills
  • Interpersonal skills
  • Quality assurance optimization
Education and Training
High School Diploma: , Expected in 05/1994
Vinton County High School - Mcarthur, OH
Status -
  • Who's Who Member
  • Who's Who Among American High School Students Recipient
Computerized Accounting: , Expected in 05/1994
Buckeye Hills Career Center - Rio Grande, OH
Status -
  • Business Professional of America Member
  • President of BPA.

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Resume Overview

School Attended

  • Vinton County High School
  • Buckeye Hills Career Center

Job Titles Held:

  • Manager
  • Secretary
  • Manager of Operations


  • High School Diploma
  • Computerized Accounting

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