LiveCareer-Resume

manager resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Adaptable Software Engineer ready to support operations from conception through post-release support. Skilled creator of efficient code and exciting user experiences. Eager to elevate ongoing development projects or create novel software solutions geared towards driving increased usership. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Skills
  • Staff Development
  • Project Management
  • Sales Techniques
  • Administration and Reporting
  • Goal Setting
  • Employee Development
  • Problem Resolution
  • Managing Operations and Efficiency
  • Performance Evaluations
  • Project Planning
  • Teamwork and Collaboration
  • Documentation and Reporting
  • Complex Problem Solving
  • Verbal and Written Communication
  • Technical Proficiency
  • Staff Training
  • Training and Development
  • Team Leadership
  • Employee Coaching and Motivation
  • Hiring and Training
  • Performance Tracking and Evaluation
  • Recruitment and Hiring
  • Brand Management
  • Key Accounts and Territory Management
  • Contract Development and Management
  • Issue and Conflict Resolution
  • Workforce Management
  • Calm Under Pressure
  • P&L Oversight
  • Business Development
  • Interpersonal Relations
  • Decision Making
  • Business Unit Oversight
  • Strategic Planning
  • Business Analysis and Reporting
  • Human Resources Management
  • Customer Relationship Management
  • Time Management
  • Good Judgment
  • Negotiation and Conflict Resolution
  • Computer Skills
  • Professional and Courteous
  • Shift Scheduling
  • Customer Service
  • Process Improvement
Experience
Manager, 11/2021 - Current
Visa Bellevue, WA,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Backed up kitchen team members during heavy work periods to maximize team coverage.
  • Replaced clean utensils in storage bins for easy access.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
Waitress, 02/2021 - 11/2021
Traditions Spirits Norman, OK,
  • Presented food and beverages to guests at tables.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Served food and beverages to patrons and confirmed complete orders.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Prepared checks, itemizing total meal costs and taxes.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Responded to ad hoc cleaning duties at end of shift.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Filled condiments and napkin containers during slack periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Set up tables in between patrons to reduce wait times.
Hostess, 10/2020 - 02/2021
Four Seasons Hotels Inc Baltimore, MD,
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phones promptly to record and confirm reservations.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Explained QR code scanning for electronic menu access.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Took beverage orders and served drinks during peak meal times.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Answered telephone to provide dining information and take reservations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
Prep Dishwasher, 02/2020 - 10/2020
Walt Disney Co. New York, NY,
  • Studied methods of coworkers, successfully learning kitchen and food service skills.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Assisted chef with food measurements, preparation and storage when necessary.
  • Sorted clean dishes in appropriate storage areas for easy and accessible use.
  • Swept and mopped floors at end of shift to comply with sanitary regulations.
  • Inspected dishes closely to check for remnants of food or dirt.
  • Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
  • Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
  • Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
Education and Training
BBA: Hotel Restaurant Managment , Expected in 05/2026
-
Northern Arizona University - Flagstaff, AZ
GPA:
Status -
High School Diploma: , Expected in 05/2022
-
Boulder Creek High School - Anthem, AZ
GPA:
Status -

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Resume Overview

School Attended

  • Northern Arizona University
  • Boulder Creek High School

Job Titles Held:

  • Manager
  • Waitress
  • Hostess
  • Prep Dishwasher

Degrees

  • BBA
  • High School Diploma

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