LiveCareer-Resume

manager resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Adaptable Manager offering 22 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and policy management. Committed to driving improvements through innovation and leadership.

Skills
  • Time Management
  • Policy and Procedure Enforcement
  • Shift Scheduling
  • Documentation and Reporting
  • Employee Training and Development
  • Proficient in LifeCad, Five9, OnBase, Orion.
  • MS Office
  • Team Leadership
  • Quality Assurance
  • Goal Setting
  • Customer Service
  • Regulations Compliance
  • Process Implementation
  • Verbal and Written Communication
  • Staff Motivation
  • Leadership Development
  • Reliable and Responsible
  • Task Delegation
  • Interpersonal Relationships
  • Team Collaboration and Leadership
Experience
01/2007 to 02/2010
Manager Uncle Julio's Woodbridge, VA,
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Created training modules and documentation to train staff.
02/2010 to 03/2015
Manager II Texas Health & Human Services Commission Abilene, TX,
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Created training modules and documentation to train staff.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
03/2015 to 10/2019
Director of Operations Pyramid Hotel Group Frisco, TX,
  • Established operational guidelines and identified opportunities for improvement.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Assessed reports and adjusted workflows to realign with targets.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Delegated work to staff, setting priorities and goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Formed and sustained strategic relationships with clients.
  • Mitigated business risks by working closely with staff members and assessing performance.
10/2019 to Current
Manager II Texas Health & Human Services Commission El Paso, TX,
  • Adhered to customer service standards to foster satisfaction and retention.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Motivated and supported employees to maintain low turnover.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Monitored employee performance through key metrics analysis.
  • Guided department employees on changes from management.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
Education and Training
Expected in 05/1988 to to
Bachelor of Arts: Communications With Emphasis in Marketing
Washburn University of Topeka - Topeka, KS
GPA:
Certifications
  • Series 6 License

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Resume Overview

School Attended

  • Washburn University of Topeka

Job Titles Held:

  • Manager
  • Manager II
  • Director of Operations
  • Manager II

Degrees

  • Bachelor of Arts

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