manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Industrious and enthusiastic management professional offering 19+ years of experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Serviced-focused and dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

  • Verbal and written communication
  • Operations management
  • Staff management
  • Project management
  • Computer literate
  • Employee relations
  • Client relations strength
  • Customer-oriented
  • Medical terminology knowledge
  • Skilled problem solver
  • Medical Records Management
Work History
06/2000 to 01/2008 Manager Ace Hardware | Lakeland, FL,
  • Developed and implemented employee incentive programs to promote top performance.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Devised, deployed and monitored processes to boost long-term business success and increase sales from $380,000 annually to $1,500,000 Annually.
  • Supplied top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Built loyal account base and long-term business relationships with fleet accounts.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
01/2008 to 04/2009 Insurance Agent Pharmacists Mutual Insurance Company | Seattle, WA,
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Responded to customer calls within 24 hours to swiftly resolve issues and answer questions.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Maintained high standards of customer service by building relationships with clients.
  • Utilized Office suite to manage and confirm client data, such as insurance, demographic and medical history information.
  • Interacted and communicated easily with department personnel and public.
  • Kept accurate log of all requests for medical information and records.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Named "Sales Representative of Year" winning the WCS award within 3 months of hire for landing $100,000 in new business opportunities.
04/2009 to Current Manager Ace Hardware | Lansing, MI,
  • Monitored supply levels and identified cost-effective materials to reduce project expenses.
  • Contributed to construction planning process, including Design and Budgeting projects.
  • Enforced compliance across project personnel and operations, limiting lost time incidents to 0.
  • Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
  • Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues.
  • Coordinated with site personnel, clients and local government officials to ensure on-time project delivery.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
  • Oversaw entire building turnover process, enhancing communication between all construction management to facilitate smooth completion.
  • Avoided construction delays by efficiently following through with all site inspections.
  • Prepared quotes for new products and services and composed budgets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Learned and remained updated on statutory requirements and regulations.
  • Completed documentation and logs each day and generated weekly reports detailing activities.
  • Completed accurate material and labor estimates for jobs with $50,000+ budgets.
  • Maximized cost savings by assessing subcontractor bids before completing contract agreements.
  • Handled all scheduling of subcontractors to ensure that projects would be completed within required timeframes.
Expected in 04/2020 to to Bachelor of Science | Biology Grand Canyon University, Phoenix, AZ GPA:
Expected in 05/2017 to to Associate of Science | Chemistry Maricopa Community Colleges - Mesa Community College, Mesa, AZ GPA:
  • Graduated summa cum laude
Expected in 05/2017 to to Associate of Arts | Biology Maricopa Community Colleges - Mesa Community College, Mesa, AZ GPA:
  • Graduated summa cum laude
  • WCS Award for insurance sales with Combined Insurance within the first 3 months of employment
  • Promoted to Manager within the first Year working at ALEM Enterprises.
  • Top Customer Referral leader 6 years running at AEA

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Resume Overview

School Attended

  • Grand Canyon University
  • Maricopa Community Colleges - Mesa Community College
  • Maricopa Community Colleges - Mesa Community College

Job Titles Held:

  • Manager
  • Insurance Agent
  • Manager


  • Bachelor of Science
  • Associate of Science
  • Associate of Arts

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