manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Hardworking and motivated Manager with 25 years of experience and record of success in the Automotive Industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Skills
Staff development
Project management
Sales Techniques
Marketing
Issue and conflict resolution
Workforce Management
Systems and automation applications
Contract development and management
Lead generation
Computer skills
Decision-making
Analytical
Problem resolution
Active listening
Education and Training
Williamstown High SchoolWilliamstown, NJExpected in 06/1996 ā āHigh School Diploma: - GPA:
Experience
Advent Software - Manager Chicago, IL, 03/2021 - Current
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
Aided in negotiation with vendors and suppliers to reduce overall costs.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Completed daily sales reports and analyzed metrics to identify trends.
Adhered to store policies and procedures to maintain regulatory and legal compliance.
Reviewed applications for open positions and made knowledgeable hiring recommendations.
Ace Hardware - Parts Manager Nebraska City, NE, 01/2013 - Current
Received, examined and reshelved returned parts.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Established individual parts inventory levels to balance stock for maximum inventory turns.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
Enhanced sales by implementing merchandising and promotional improvements.
Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
Managed employee schedules and daily assignments.
Gathered pertinent information to place orders for Parts and Body Shop department, and customers.
Reduced expense spending, securing low-cost inventory for customers to drive client retention.
Monitored and adjusted inventory to minimize obsolescence.
Improved sales and inventory management by effectively controlling daily parts program activities.
Trained staff on data entry, report generation and protocols while supervising parts assistants to improve productivity and customer interaction.
Increased productivity, effectively managing employees and crew while coordinating dispatching activities and daily ordering processes.
Performed random audits to verify inventory accuracy and availability.
Increased productivity, effectively managing to 8 employees while coordinating crew dispatching activities and daily ordering processes.
Developed and administered aggressive wholesale parts program, producing profit.
Assisted dealer in identifying and developing key accounts.
Advance Auto Parts - Counter Sales Pompano Beach, FL, 08/1996 - Current
Organized store by returning merchandise to proper areas and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Escorted customers to products and pointed out complementary items to boost store sales.
Stayed up to date on store promotions, payment policies and security practices.
Recommended optimal merchandise based on customer needs and desires.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Communicated with customers about offerings, including policies, restrictions and refund policies.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
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