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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Profile
  • Senior professional with over 15 years experience in process improvement and transformational change roles gained in top tier consulting firms and industry
  • Six Sigma qualified and demonstrable track record of leading complex, transformation change programs
Skill Highlights
  • Target operating model design 
  • Organizational design
  • Change management planning & implementation
  • Programme & Project management
  • Workflow planning and process design 
  • Budget management
Core Accomplishments
  • Spearheaded a highly complex transformation change program which resulted in the implementation of Brion's target operating model, a matrix organizational structure, functional mandates and implementation of the SAP ERP system and Success Factors HRIS

  • Led a successful supply chain transformation program which included redesigning and implementing the procure to pay process, category management, outsourcing strategy, contracting and vendor management strategy

  • Led a cost optimization program which resulted  18% cost savings, 8% higher than the set target

  • Awarded the "Best of the Best" title by the E&Y leadership team following my prominent contribution to the successful delivery of a major, high profile organizational restructure program.
Professional Experience
Manager, Business Transformation, 03/2014 - 06/2015
Cdw Salt Lake City, UT, Canada
  • Setting up and leading the Business Transformation Team made up of three functional areas; EPMO, Organizational Change Management and Process excellence
  • Implementing enterprise-wide strategic and operational programs in support of the corporate plan and priorities
  • Delivering transformational change including conducting stakeholder and impact assessments, developing and implementing sponsorship alignment, communication and training plans as well as sustainment trackers to evaluate to monitor adoption
  • Leading the definition and implementation of core end to end processes, and sub-processes to support Brion's value chain
  • Managing the corporate portfolio including developing and implementing the Project Stage Gates governance framework to support the management of the corporate portfolio budget
Senior Change Management Consultant, 02/2012 - 08/2013
Workday, Inc. Home Office, NY,
  • Advisor and facilitator of the restructure program that impacted the organization globally
  • Led the development and implementation of a focused change management strategy and plan
  • Worked in conjunction with the HR and Corporate Communications to manage people related risk, including identification of key resources and succession plans, off boarding plans for exiting staff, retention plans for remaining as well as management of the media and unions
  • Coached leaders on how to deliver the key message and manage any potential conflict
Senior Manager, 01/2009 - 01/2012
Mayer Hoffman Mccann P.C. Alpharetta, GA, Canada
  • Planned and led the implementation of large enterprise-wide business transformation programs for global clients
  • Worked with all levels in client organizations to deliver value through strategy delivery process simplification, cost reduction and technology implementation
  • Developed and coached a high performing team of consultants with diverse experience, skills and capabilities
  • Supported business development initiatives such as  development of proprietary business transformation methodologies, white papers and facilitation of thought leadership events
Manager, 09/2006 - 09/2008
Lurie Besikof Lapidus & Company, Llp Minneapolis, MN, UK
  • Led the delivery of complex transformation initiatives for local and global corporate clients in both financial services and energy sectors
  • Participated in the development proposals and a number of business development initiatives
Manager, Operations, 09/2002 - 08/2006
Kpmg Anchorage, AK, UK
  • Led process improvement projects following the outsourcing of the claims office to a 3rd Party
  • Managed all major outsourced arrangements and monitored performance against service levels agreements
  • Managed change related to organizational restructure and developed effective communication and escalation lines between Lloyds and its key 3rd party partners
Business Analyst Senior Business Analyst, 03/1997 - 09/2002
AMP Financial Services City, STATE, UK
  • Played a key role in designing and implementing over 400 Level 1 to Level 4 processes to support the Clairely formed online organization
  • Supported the set up a centralized process excellence governance team responsible for providing Lean and Six Sigma methodologies and best practices , tools and templates to the business
  • Supported the rolled out a process repository enterprise-wide and managed associated change, training and communication
Education
Bachelor of Arts: Business Studies, Expected in 1997
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University of Westminster - London,
GPA:
Skills
  • Business process optimization (using Lean Six Sigma principles and methods)
  • Organizational change management (Kotter based)
  • Target operating model and organization design
  • Programme/Project management (PMP qualified)
  • EPMO set up and management
  • ERP implementation including tactical change management, user communication and training

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School Attended

  • University of Westminster

Job Titles Held:

  • Manager, Business Transformation
  • Senior Change Management Consultant
  • Senior Manager
  • Manager
  • Manager, Operations
  • Business Analyst Senior Business Analyst

Degrees

  • Bachelor of Arts

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