Manager Business Expansion Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Industrious and enthusiastic management professional. Skilled at leading a team of internal and external resources. Proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve/standardize day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Multiple department and multiple site management experience.

  • Project Management
  • Staff Development
  • System Training/Implementation
  • System Programming
  • Team Building Training
  • Executive Negotiations & Presentations
  • RFP Development & Review
  • Risk Response Management
Lindenwood University Saint Charles, MO Expected in 1996 Bachelor of Arts : Corporate Communications - GPA :
Work History
State Street Global Advisors - Manager, Business Expansion
Grafton, MA, 05/2019 - Current

Coordinated efforts to revise and build departmental project implementation tools, managing through full implementation of tools and reporting. Defined deliverables and input strategies. Coordinated efforts to standardize practices for new business implementations, expansions and migrations. Assisted in developing departmental playbook. Developed Business Expansion training module and content architecture. Established performance measurements, risk analysis, mitigation plan development and contingency strategies. Hosted monthly meetings and planned quarterly summits with functional support areas. Identified dependencies, pain points, timelines, etc. Increased areas of support 54% in Q4 of 2019. Developed reporting on project health/progress and performance metrics for management and executive leadership. Responsible for managing, planning, coordinating and implementing all new business, expansions and migrations.

Circle Of Service - Owner/Managing Principal
City, STATE, 08/2002 - 05/2019

Built company from ground up with focus on system development and implementations, project management, business risk analysis, RFP development and review. Created and implemented employee training and performance metrics for million/billion dollar companies throughout U.S., Puerto Rico and Canada. Guiding technology, system training (both internal and external). Responsible for customer implementations, end user testing and system performance, project management team, as well as managing client relationships and company sales performance. Oversaw remote call center processes for phone shop services.

US Bank - Vice President
City, STATE, 08/1995 - 08/2002

Managed and directed all aspects of lockbox operations in retail, wholesale, customer service call center and internal departments in St. Louis, Little Rock, Kansas City and Fargo with 800+ employees. Responsible for automation of system processes and efficiencies, programming and end to end testing, large scale implementations, end user testing, system implementations, conversions and migrations, strategic technology development and project management. Consistent communication with key stakeholders at all levels within organization. Required knowledge in banking regulations, timely processing of remittance, internal training and program documentation. Created and managed budgets for all responsible departments and locations, responded to RFP requests, managed client relationships and cross functional activities. Responsible for interviewing, training, coaching, mentoring and performance management of staff.

  • Member, MSPA, 2011 to Current
  • Led the successful implementation of 11 new business implementations, migrations, expansions in 2019 impacting 2.4 million lives.
  • Managed department growth of 60%.
  • Developed reporting standardization and implementation of project tracking tool.
  • Worked directly with client on competitive pricing analysis to contribute $4.8 million dollars annually.
  • Created and implemented customer experience management program for client to increase profitability in over 3,800 locations.
  • Consulted with client to determine feasibility of remote call center processes, necessary staffing requirements and performance management of call center staff.
  • Completed system analysis to determine best new operating system. Completed system documentation, project management, system development, training and integration of system into current processes.
  • Consolidated processing centers and systems with merger and acquisitions when there was a common presence.
  • Managed new build of sites from leasehold to hiring, training and implementation dependent on client expectations and guidelines.

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Resume Overview

School Attended
  • Lindenwood University
Job Titles Held:
  • Manager, Business Expansion
  • Owner/Managing Principal
  • Vice President
  • Bachelor of Arts