Detail-oriented Billing Supervisor prepared to leverage skill in customer service, proficiency in Word and Excel and 40+ years of experience to support and enhance operation at [Company Name]. History of reducing delinquency and improving collection efforts. Highly effective at process improvement, team building and documentation.
Skills
Conflict resolution
Organization and planning
Team development
Staffing management
Team leader
Experience
Manager, 11/2017 to 02/2020 Department Of The Navy – Indian Head, MD,
Managed day-to-day operations, including supervision and assignment delegation for 40-member team.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Led employee performance reviews and discussed improvement strategies with each team member.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
Determined efficient work schedules for team on monthly basis to keep project moving and each shift properly staffed.
Maintained open and professional team relationships to quickly identify and resolve issues.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Communicated and coordinated with multiple departments to achieve top results.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated between patients and healthcare professionals to meet patient needs.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Coordinated review, revision and creation of operational policies within emergency department.
Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
Developed and supervised staff by providing orientation, training, support and direction.
System Quality Audit Supervisor , 01/2014 to 11/2017 Children's National Medical Center – Rockville, MD,
Completed various financial and quality audits for different departments.
Kept records of quality reports and statistical reviews.
Reviewed customer interactions and activity reports to identify and address concerns.
Managed the recruitment and hiring of new employees.
Corporate Auditor, Patient Business Services, 09/2008 to 01/2014 SSM Health Care – City, STATE,
Created and implemented audit program that could identify risks and assess compliance requirements.
Audited information and implemented all data into spreadsheets using Excel.
Helped department leaders devise and implement remediation plans to address identified concerns.
Analyzed data from audits, compiled it into reports and disseminated to proper personnel.
Planned, conducted and documented internal audits for over 3 companies in month
Monitored new trends and technologies related to audit areas to implement modifications in processes and procedures.
Patient Access Manager, 06/2004 to 09/2008 SSM Health Care – City, STATE,
Coordinated between patients and healthcare professionals to meet patient needs.
Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of 40 employees each shift.
Planned and organized staff development and orientation programs for nursing services.
Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
Developed and supervised staff by providing orientation, training, support and direction.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.
Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated.
Prepared for HIPAA and Joint Commission reviews, making required brochures and pamphlets available to patients in all clinics.
Education and Training
Bachelor of Arts: Business Management, Expected in 05/2015 Webster University - St Louis, MO GPA:
Associate of Science: Management/Supervisory Development, Expected in 05/1998 St Louis Community College-Meramec - St Louis, MO, GPA:
Accomplishments
Developed and introduced curriculum standards for new [Subject] course.
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