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Detail-oriented Billing Supervisor prepared to leverage skill in customer service, proficiency in Word and Excel and 40+ years of experience to support and enhance operation at [Company Name]. History of reducing delinquency and improving collection efforts. Highly effective at process improvement, team building and documentation.
- Conflict resolution
- Organization and planning
- Team development
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- Staffing management
- Team leader
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Manager, 11/2017 to 02/2020
Department Of The Navy – Indian Head, MD,
- Managed day-to-day operations, including supervision and assignment delegation for 40-member team.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Determined efficient work schedules for team on monthly basis to keep project moving and each shift properly staffed.
- Maintained open and professional team relationships to quickly identify and resolve issues.
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Communicated and coordinated with multiple departments to achieve top results.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Coordinated review, revision and creation of operational policies within emergency department.
- Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
- Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
- Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
- Developed and supervised staff by providing orientation, training, support and direction.
System Quality Audit Supervisor , 01/2014 to 11/2017
Children's National Medical Center – Rockville, MD,
- Completed various financial and quality audits for different departments.
- Kept records of quality reports and statistical reviews.
- Reviewed customer interactions and activity reports to identify and address concerns.
- Managed the recruitment and hiring of new employees.
Corporate Auditor, Patient Business Services, 09/2008 to 01/2014
SSM Health Care – City, STATE,
- Created and implemented audit program that could identify risks and assess compliance requirements.
- Audited information and implemented all data into spreadsheets using Excel.
- Helped department leaders devise and implement remediation plans to address identified concerns.
- Analyzed data from audits, compiled it into reports and disseminated to proper personnel.
- Planned, conducted and documented internal audits for over 3 companies in month
- Monitored new trends and technologies related to audit areas to implement modifications in processes and procedures.
Patient Access Manager, 06/2004 to 09/2008
SSM Health Care – City, STATE,
- Coordinated between patients and healthcare professionals to meet patient needs.
- Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of 40 employees each shift.
- Planned and organized staff development and orientation programs for nursing services.
- Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
- Developed and supervised staff by providing orientation, training, support and direction.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.
- Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
- Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
- Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
- Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated.
- Prepared for HIPAA and Joint Commission reviews, making required brochures and pamphlets available to patients in all clinics.
Bachelor of Arts: Business Management, Expected in 05/2015
Webster University - St Louis, MO
GPA:
Associate of Science: Management/Supervisory Development, Expected in 05/1998
St Louis Community College-Meramec - St Louis, MO,
GPA:
- Developed and introduced curriculum standards for new [Subject] course.
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