Manager Resume Example SSM Health Care

MANAGER

Summary

Detail-oriented Billing Supervisor prepared to leverage skill in customer service, proficiency in Word and Excel and 40+ years of experience to support and enhance operation at [Company Name]. History of reducing delinquency and improving collection efforts. Highly effective at process improvement, team building and documentation.

Skills

Conflict resolution
Organization and planning
Team development

Staffing management
Team leader

Experience

SSM Health CareNovember 2017 to February 2020Manager
St Louis, MO

Managed day-to-day operations, including supervision and assignment delegation for 40-member team.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Led employee performance reviews and discussed improvement strategies with each team member.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
Determined efficient work schedules for team on monthly basis to keep project moving and each shift properly staffed.
Maintained open and professional team relationships to quickly identify and resolve issues.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Communicated and coordinated with multiple departments to achieve top results.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated between patients and healthcare professionals to meet patient needs.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Coordinated review, revision and creation of operational policies within emergency department.
Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
Developed and supervised staff by providing orientation, training, support and direction.

SSM Health CareJanuary 2014 to November 2017System Quality Audit Supervisor
St Louis, MO

Completed various financial and quality audits for different departments.
Kept records of quality reports and statistical reviews.
Reviewed customer interactions and activity reports to identify and address concerns.
Managed the recruitment and hiring of new employees.

SSM Health CareSeptember 2008 to January 2014Corporate Auditor, Patient Business Services
St Louis, MO

Created and implemented audit program that could identify risks and assess compliance requirements.
Audited information and implemented all data into spreadsheets using Excel.
Helped department leaders devise and implement remediation plans to address identified concerns.
Analyzed data from audits, compiled it into reports and disseminated to proper personnel.
Planned, conducted and documented internal audits for over 3 companies in month
Monitored new trends and technologies related to audit areas to implement modifications in processes and procedures.

SSM Health CareJune 2004 to September 2008Patient Access Manager
St Louis, MO

Coordinated between patients and healthcare professionals to meet patient needs.
Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of 40 employees each shift.
Planned and organized staff development and orientation programs for nursing services.
Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
Developed and supervised staff by providing orientation, training, support and direction.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.
Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated.
Prepared for HIPAA and Joint Commission reviews, making required brochures and pamphlets available to patients in all clinics.

Education and Training

Webster UniversityMay 2015Bachelor of Arts: Business ManagementSt Louis, MO

St Louis Community College-MeramecMay 1998Associate of Science: Management/Supervisory DevelopmentSt Louis, MO

Accomplishments

Developed and introduced curriculum standards for new [Subject] course.

Resume Overview

Companies Worked For:

SSM Health Care

School Attended

Webster University
St Louis Community College-Meramec

Job Titles Held:

Manager
System Quality Audit Supervisor
Corporate Auditor, Patient Business Services
Patient Access Manager

Degrees

Bachelor of Arts : Business Management
Associate of Science : Management/Supervisory Development

Manager Resume Example

Resume Score: 80%

Resume Overview

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