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Manager Resume Example

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MANAGER
Summary

Detail-oriented Billing Supervisor prepared to leverage skill in customer service, proficiency in Word and Excel and 40+ years of experience to support and enhance operation at [Company Name]. History of reducing delinquency and improving collection efforts. Highly effective at process improvement, team building and documentation.

Skills
  • Conflict resolution
  • Organization and planning
  • Team development
  • Staffing management
  • Team leader
Experience
Company NameNovember 2017 to February 2020Manager
City, State
  • Managed day-to-day operations, including supervision and assignment delegation for 40-member team.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Determined efficient work schedules for team on monthly basis to keep project moving and each shift properly staffed.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Coordinated review, revision and creation of operational policies within emergency department.
  • Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
  • Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
  • Developed and supervised staff by providing orientation, training, support and direction.
Company NameJanuary 2014 to November 2017System Quality Audit Supervisor
City, State
  • Completed various financial and quality audits for different departments.
  • Kept records of quality reports and statistical reviews.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Managed the recruitment and hiring of new employees.
Company NameSeptember 2008 to January 2014Corporate Auditor, Patient Business Services
City, State
  • Created and implemented audit program that could identify risks and assess compliance requirements.
  • Audited information and implemented all data into spreadsheets using Excel.
  • Helped department leaders devise and implement remediation plans to address identified concerns.
  • Analyzed data from audits, compiled it into reports and disseminated to proper personnel.
  • Planned, conducted and documented internal audits for over 3 companies in month
  • Monitored new trends and technologies related to audit areas to implement modifications in processes and procedures.
Company NameJune 2004 to September 2008Patient Access Manager
City, State
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of 40 employees each shift.
  • Planned and organized staff development and orientation programs for nursing services.
  • Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
  • Developed and supervised staff by providing orientation, training, support and direction.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Maximized efficiency, reduced delinquency and increased accuracy of billing department by developing and implementing system and process improvements.
  • Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
  • Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
  • Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines.
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated.
  • Prepared for HIPAA and Joint Commission reviews, making required brochures and pamphlets available to patients in all clinics.
Education and Training
Webster UniversityMay 2015Bachelor of Arts: Business ManagementCity, State
St Louis Community College-MeramecMay 1998Associate of Science: Management/Supervisory DevelopmentCity
Accomplishments
  • Developed and introduced curriculum standards for new [Subject] course.
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Resume Overview

School Attended

  • Webster University
  • St Louis Community College-Meramec

Job Titles Held:

  • Manager
  • System Quality Audit Supervisor
  • Corporate Auditor, Patient Business Services
  • Patient Access Manager

Degrees

  • Bachelor of Arts : Business Management
    Associate of Science : Management/Supervisory Development

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