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Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I believe that I am hardworking a dedicated to everything I do. I have had a strong work ethic from a young age. I strive to keep customers happy at all times. I will give each task given to me everything I got and will make sure that things are done correctly, I have roughly 6 years of experience in customer service and I am good at listening to others concerns and want to be able to help them to the best of my ability.

Skills
  • Marketing
  • Project management
  • Sales Techniques
  • Staff development
  • Issue and conflict resolution
  • People skills
  • Flexible
  • Customer service
  • Microsoft Office
  • Communication
  • Analytical
Experience
Department Of The Navy - Manager
Washington, DC, 08/2020 - 06/2021
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Assisted with training and onboarding of sales associates in all store operations.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Set challenging yet attainable goals to encourage continuous staff development.
  • Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost sales.
Hyatt Hotels Corp. - Security Officer
Burlington, MA, 09/2019 - 07/2020
  • Guarded restricted areas to prevent unauthorized entry.
  • Trained new security officers on safety protocols and company standards.
  • Supervised property entrances and exits and monitored employee safety.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Recorded required data for incident reports and files quickly and accurately.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Wrote detailed reports regarding daily security activities and notable incidents.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Documented all security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Detected and reported unauthorized personnel and activities.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Implemented new security protocols to prohibit trespassing and increase safety.
Ascension Health - Certified Nursing Assistant
Manteno, IL, 05/2018 - 11/2019
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Collected and documented vital signs to track current patient conditions.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Comforted patients and provided each with reassurance and encouragement.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Used mobility devices to transport patients.
  • Protected and promoted patient rights and assisted individuals to achieve maximum independence.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
Twin City Fan Companies - Team Lead
Davenport, IA, 02/2016 - 05/2018
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Monitored team progress and enforced deadlines.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Integrated process improvements to increase overall workflow.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Developed and monitored weekly staff schedules.
  • Interviewed, hired and trained new quality customer service representatives.
  • Rotated through series of different stations based on team needs.
Education and Training
Columbia High School West Columbia , Expected in 05/2018 High School Diploma : - GPA :
Brazosport College Lake Jackson, TX Expected in : - GPA :

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How this resume score could be improved?

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Columbia High School
  • Brazosport College
Job Titles Held:
  • Manager
  • Security Officer
  • Certified Nursing Assistant
  • Team Lead
Degrees
  • High School Diploma
  • Some College (No Degree)

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