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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action]. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment. Motivated [Type] manager with demonstrated knowledge of [Industry] best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing [Number] years of experience in field and ready to take on challenging, growth-oriented role with [Company]. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Strategic planning
  • Policies and procedures
  • Staff Management
  • Financial Management
  • Verbal and written communication
  • Sales and marketing
  • Business Development
  • Improvement initiatives
  • Coaching and mentoring
  • Business planning
  • Negotiation
  • Operations management
  • Creative merchandising
  • Project Management
  • Schedule optimization
Work History
10/2017 to Current Manager Firstservice Residential | Baltimore, MD,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Accomplished multiple tasks within established timeframes.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
  • Recorded inventory sales into organization's weekly income report.
06/2009 to 05/2016 Cashier, Store Manager Dollar General Store | City, STATE,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Supervised guests at front counter, answering questions regarding products.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
04/1990 to 08/1998 Office Manager, Receiving & Shipping Aadvanced Mailing & Fullfilment | City, STATE,
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained computer and physical filing systems.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
Education
Expected in 11/2013 High School Diploma | Lincoln Academy, , GPA:

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Resume Overview

School Attended
  • Lincoln Academy
Job Titles Held:
  • Manager
  • Cashier, Store Manager
  • Office Manager, Receiving & Shipping
Degrees
  • High School Diploma