Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Well-trained [Job Title] offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run a hospital facility smoothly.
  • Promotes positive behavior
  • Independent judgment and decision making
  • Quality improvement competency
  • Supervisory training
  • Accomplished leader
  • Analytical thinker
  • Planning and development
  • Effective staff coach
  • Project management authority
  • Strong presentation skills
Work History
06/2008 to Current Manager Hyatt Hotels Corp. | Denver, CO,
  • Provided revenue cycle operations and change management consulting for business offices at university health systems and large physician group practices throughout the country Directed Health Information Management (HIM) tool implementation and software customization at a multi-facility health system while simultaneously managing performance of additional patient accounting departments Provided performance review services for past clients at university health systems as well as opportunity assessment services for potential, multi-facility, health system engagements Served as the HIM liaison in addition to dedicated client responsibilities, which included drafting of solution scalability for previously stated functional area Led individual round table breakouts at company methodology conference and managed quarterly methodology update calls ensuring knowledge sharing and consistency across clients Selected highlights include: Tool Implementation, Software Customization, Project Management Challenge: Install workdriver solution to a five facility healthcare system while maintaining best practice standards and ensuring full retention of solutions' offerings Action: Established staggered implementation project schedule that allowed for maximum support and educational opportunities.
  • Concurrently performed continuous quality improvement, workflow management training, and system tool customization.
  • Expanded scope of project to improve inter and intra-departmental communication, provide accountability to physician groups, and elevate unit morale and visibility.
  • Results: Reduced HIM billing work in process (WIP) by $40M Contributed directly to system wide billing WIP reduction of 5.0 days Self Pay/Commercial Contracts Follow Up Supervisor Challenge: Reduce follow-up WIP, improve quality performance, and decrease aged receivables Action: Directed weekly unit meetings, audited tool use for consistent improvement, established quality review standards, and improved unit manager's leadership skills Result: Decreased commercial aged receivables by $1.8M Achieved full unit quality review and productivity standard scores of over 95%.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Recruited, hired, trained and coached on average of [number] new employees per year.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
  • Educated staff on state and federal statutes, rules and regulations governing home care services.
04/2007 to 11/2007 Promotions Coordinator Ace Hardware | Arlington, TX,
  • Assistant producer of weekly radio show that targeted audience members across the nation.
  • Manager for promotional event that performed prior to and after professional baseball games.
Expected in 5 2008 Bachelor of Arts | Management, English Gustavus Adolphus College, St. Peter, MN GPA: Cum Laude GPA: 3.67/4.0
Management and English Cum Laude GPA: 3.67/4.0
accounting, billing, change management, consulting, Contracts, Client, clients, drafting, functional, leadership skills, managing, management training, meetings, Microsoft Excel, Microsoft Word, Presenting, producer, Project Management, quality, quality improvement, radio, Supervisor, workflow
Additional Information
  • Leadership Experiences and Volunteer Activities Gustavus Adolphus College August 2007-November 2007 Junior Varsity Football Offensive Coordinator Varsity Running Back Coach Gustavus Adolphus College 2007-2008 Academic Year Sigma Tau Delta, Member of English Honor Society Gustavus Adolphus College College Baseball, Basketball, and Football People Serving People, Minneapolis, MN December 2008 Habitat for Humanity Eagle Butte, South Dakota September 2009 Johns Island, South Carolina May 2010 Outside-in, Portland, OR February 2010 Member of HFMA, Minnesota Chapter February 2010-Present

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School Attended
  • Gustavus Adolphus College
Job Titles Held:
  • Manager
  • Promotions Coordinator
  • Bachelor of Arts